A highly organized and results-driven Operations & Business Performance Manager is sought to lead daily operations, enhance business processes, reinforce accountability, and optimize operational efficiency throughout the organization.
The successful applicant should possess prior experience within small or medium-sized business settings, along with a demonstrated ability to develop systems, enhance operational efficiency, and lead teams effectively.
Oversee and execute a range of critical responsibilities, ensuring alignment with organizational objectives. Serve as the primary point of contact for cross-functional teams, fostering collaboration and driving project momentum. Develop and implement strategic initiatives to enhance efficiency, productivity, and overall performance. Monitor progress through established KPIs, providing data-driven insights to senior leadership for informed decision-making. Maintain compliance with industry regulations and internal policies while mitigating potential risks. Lead process improvements to optimize workflows, reduce inefficiencies, and elevate operational standards. Manage stakeholder relationships to ensure transparency, accountability, and alignment with business goals.
Manage and direct the ongoing business activities to ensure efficient and effective daily operations.
Develop and execute standardized operating procedures (SOPs) to ensure consistency, efficiency, and compliance across operational workflows.
Track key performance indicators (KPIs) and generate comprehensive management reports to support data-driven decision-making processes.
Enhance staff productivity by implementing systems and processes that foster efficiency, while also establishing clear accountability measures to ensure consistent performance.
Oversee inventory management systems and operational workflows to ensure accuracy and efficiency in daily processes.
Collaborate closely with vendors, suppliers, and service providers to ensure seamless operations and timely delivery of goods and services.
Analyze current workflows to pinpoint inefficiencies and develop and execute strategies to address and resolve process constraints.
Drive strategic initiatives focused on process optimization and continuous enhancement. Spearhead efforts to analyze workflows, identify inefficiencies, and implement targeted improvements to boost productivity and operational excellence. Collaborate with cross-functional teams to align improvements with organizational goals and ensure sustainable, scalable solutions.
Support leadership by contributing to the formulation and implementation of strategic initiatives, ensuring alignment with organizational goals and objectives.
Produce precise and punctual reports that span all departments.
Seeking a highly motivated individual with a minimum of five years of experience in a similar role, proficient in project management and capable of leading cross-functional teams. Candidates must possess exceptional communication skills, both written and verbal, and demonstrate a strong aptitude for problem-solving and strategic planning. A bachelor’s degree in business administration, management, or a related field is required, along with proficiency in relevant software tools. The ideal candidate will have a track record of delivering projects on time and within budget while maintaining high standards of quality and efficiency.
Hold a bachelor’s degree in Business Administration, Operations Management, Management, or a closely related discipline.
A minimum of five years of hands-on experience in operations, business management, or process improvement is required.
Individuals with prior exposure to small and medium-sized enterprises, retail establishments, distribution networks, logistics frameworks, manufacturing facilities, financial services operations, or comparable operational settings are encouraged to apply.
Proven ability to lead teams effectively and foster a collaborative work environment is essential.
Proficient in Excel and adept at creating detailed reports are essential for this role.
Seasoned in designing Key Performance Indicators and crafting comprehensive operational reports.
Demonstrated proficiency in organizing tasks efficiently and resolving challenges effectively.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
5 years
