Oversee key operational duties, ensuring adherence to established protocols and standards. Develop and implement strategic initiatives to enhance productivity and efficiency. Collaborate with cross-functional teams to align projects with organizational goals. Monitor progress through performance metrics, identifying areas for improvement. Maintain compliance with industry regulations and internal policies. Provide guidance and mentorship to team members, fostering professional growth and development.
The Operations Assistant (Field Support) will deliver essential support services to migrants accommodated at the Transit Center, facilitate smooth arrival processes at the airport, conduct migrant profiling using the Mimosa system, and oversee transportation arrangements.
Provide field support services within designated locations, including airports, transit centers, and third-party facilities, as they pertain to transportation operations.
Provide airport services by delivering arrival assistance, verifying traveler identities and required documentation, and facilitating airport formalities such as flight arrivals, curbside support, check-in, luggage processing, immigration clearance, and security screening procedures. Escort arriving passengers to ground transportation and departing passengers to their respective gates, confirm flight departures visually, and ensure individuals with disabilities or mobility aids receive appropriate accommodations. Additionally, send relevant notifications through designated systems as required.
Assist individuals at transit centers or third-party facilities by facilitating their arrival with sign-in procedures, identity verification, orientation, distribution of food and non-food items, and room assignments. During their stay, provide essential items, instructions, briefings, activities, and resolve any arising issues while ensuring their safety, security, and comfort. At departure, assist with medical appointments, return travel, or onward travel by offering briefings, luggage support, and seamless transition to transportation. Enter and update pertinent data in designated systems, and report all concerns promptly to the appropriate supervisor(s) to maintain the well-being of vulnerable individuals.
Provide support at transit centers and third-party facilities for extended shifts lasting up to 12 hours, including overnight hours, to address the needs of individuals throughout their stay. Promptly escalate any issues to third-party facility representatives or supervisors as they arise.
Assist in coordinating transportation services from airports, transit centers, MHC facilities, and third-party locations. This includes collaborating with service providers, verifying identities, confirming readiness and organization of transported individuals, and delivering pertinent briefings. Support baggage sorting, tagging, and handling efforts, and accompany individuals during transport as required. Ensure individuals with special needs receive suitable accommodations, and promptly escalate any concerns to supervisors.
Interpretation services must be provided to individuals at airports, transit centers, third-party facilities, and during transportation.
Provide consistent feedback on ongoing tasks to the Senior Operations Assistant and/or supervisors and team members while promptly notifying supervisors of any issues that demand their immediate attention.
Ensure the confidentiality and integrity of all pertinent documentation in strict adherence to established standards of conduct and data protection regulations. Promptly notify the Senior Operations Assistant or management of any deviations from Standard Operating Procedures (SOPs) or codes of conduct by IOM personnel or partner organizations.
Carry out any additional assignments as deemed necessary by management.
Qualifications
Bachelor’s degree in a relevant field or equivalent professional experience is mandatory, along with a minimum of five years in a related role. Proficiency in industry-standard software and tools is essential, as is the ability to lead cross-functional teams and manage multiple priorities under tight deadlines. Strong analytical, problem-solving, and communication skills are required to collaborate effectively with stakeholders at all levels. Familiarity with regulatory requirements and compliance standards is a key requirement.
Education
A bachelor’s degree in social work, economics, business administration, or a related field, along with a minimum of two years of progressively responsible relevant work experience, is required.
Accredited universities are institutions recognized and cataloged within the UNESCO World Higher Education Database.
Experience
A background in prior movement operations, transportation-related fields, or management experience is highly advantageous.
A minimum of two years of professional experience is required, along with a first-degree qualification in a relevant field. Preference will be given to candidates with progressive, relevant experience in another UN agency, international non-governmental organization (INGO), or non-governmental organization (NGO).
Proficiency in emergency and disaster response training provides a significant competitive edge.
Fluency in collaborating within diverse teams and engaging with professionals from various cultural and professional backgrounds is essential.
We are seeking a highly skilled professional with a strong background in [specific skills, e.g., project management, data analysis, software development] to join our dynamic team. The ideal candidate will possess proven experience in [relevant areas, e.g., leading cross-functional teams, analyzing complex datasets, designing scalable architectures] and a deep understanding of [key concepts, e.g., Agile methodologies, machine learning algorithms, cloud infrastructure]. Proficiency in [specific tools, e.g., Python, SQL, Jira, AWS] is essential, along with excellent problem-solving abilities and a commitment to delivering high-quality results. Responsibilities include [key duties, e.g., developing innovative solutions, optimizing workflows, mentoring junior staff], ensuring seamless collaboration across departments to drive project success. Strong communication skills and the ability to adapt to evolving priorities are also required to thrive in this fast-paced environment.
Proficient in Microsoft Word, Excel, and internet applications, with a strong command of these tools to enhance productivity and data management.
Effective communication skills and a demonstrated capacity for collaborative work are required for this position.
A proactive individual with the capacity to operate effectively with minimal oversight and to deliver under stringent time constraints.
Proven track record in managing meticulous attention to detail, ensuring high standards of accuracy, and upholding strict confidentiality protocols.
Submit your application through the designated method outlined for submissions.
To apply for this position, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
2 years
