Job Summary
A loan recovery officer is required to execute operational activities aligned with the company’s strategic goals and objectives.
A loan recovery officer is tasked with overseeing and collecting delinquent loans while fostering constructive relationships with clients.
The position entails reaching out to borrowers with overdue payments, collaborating to establish suitable repayment arrangements, overseeing loan account statuses, and verifying adherence to internal guidelines and legal standards.
The officer is tasked with mitigating loan losses and enhancing the quality of the organization’s loan portfolio.
Purpose
To facilitate prompt recovery of delinquent loans while reducing the organization’s exposure to credit losses, the role involves executing strategic debt recovery initiatives, fostering constructive customer interactions, and adhering to established company protocols as well as applicable regulatory mandates.
Oversee and execute core duties encompassing strategic planning, operational management, and team leadership to drive organizational success. Develop and implement policies, procedures, and best practices to enhance efficiency, productivity, and compliance with industry standards. Collaborate with cross-functional teams to identify opportunities for improvement, innovation, and growth. Ensure adherence to budgetary constraints while optimizing resource allocation to achieve key performance indicators. Monitor progress through performance metrics, KPIs, and regular assessments to foster continuous improvement. Serve as a primary liaison between senior management and departmental teams to align objectives and streamline communication.
Oversee loan repayment timelines and evaluate accounts that have fallen behind schedule.
Utilize various communication channels, including phone calls, emails, letters, and in-person visits, to engage borrowers for the purpose of recovering overdue debts.
Negotiate repayment schedules and debt restructuring solutions with customers in default as required.
Accurately document all recovery actions performed and ensure detailed records of every customer interaction are maintained.
Conduct thorough analyses to ascertain the underlying causes of loan defaults and propose suitable recovery strategies.
Craft and dispatch demand notices and recovery correspondence to borrowers with outstanding payments.
Collaborate effectively with legal officers and external recovery agents to manage complex recovery cases.
Monitor and document recovery performance metrics, outstanding balances, and collection patterns to provide comprehensive reports.
To maintain adherence to internal credit policies, regulatory standards, and ethical collection procedures, diligent oversight is required.
Perform on-site inspections to verify the status and recover delinquent loan accounts.
Upon evaluating recovery prospects, recommend appropriate actions—such as write-offs, repossession, or legal proceedings—to management for consideration.
Uphold strict confidentiality regarding all customer data and internal company documentation.
A Bachelor’s degree in a relevant field or equivalent experience is required. Candidates must possess strong analytical skills, proficiency in data analysis tools, and excellent communication abilities. Prior experience in project management or related roles is highly desirable. Additionally, familiarity with industry-specific software and a solid understanding of business processes are essential.
A Bachelor’s Degree in Finance, Accounting, or a closely related field is required.
Obtained a Second Class Upper Division degree from an accredited university.
We seek a candidate with three to eight years of proven expertise in loan recovery, credit risk assessment, and management.
Skilled in negotiating and persuading with a high degree of effectiveness.
Skilled in effectively conveying ideas and fostering strong professional relationships through clear and persuasive communication.
Exceptional analytical and problem-solving abilities are essential for this role.
Proficiency in credit management principles and recovery methodologies is required.
Demonstrates exceptional skill in managing challenging customer interactions with professionalism and composure.
Proficient in crafting comprehensive reports and maintaining meticulous documentation with clarity and precision.
Skilled in utilizing Microsoft Office applications and loan management systems effectively.
Maintains the highest standards of integrity and confidentiality.
Demonstrates resilience and composure in high-pressure environments while consistently achieving recovery objectives.
Working Conditions:
Field and office-based recovery operations are conducted in tandem, integrating both on-site and remote recovery efforts.
Regular engagement with clients, legal professionals, and debt collection specialists is a core aspect of this role, requiring strong communication and interpersonal skills.
Occasional travel may be necessary to meet with clients and handle recovery-related tasks.
Competitive compensation packages, including health, dental, and vision insurance, are provided alongside retirement savings plans and paid time off. Employees also enjoy flexible work arrangements, professional development opportunities, and wellness programs. Additional perks may include tuition reimbursement, employee discounts, and remote work options, depending on the role and tenure.
Responsible for managing and administering comprehensive health insurance programs, ensuring employees receive appropriate coverage and benefits. Collaborates with insurance providers to negotiate favorable terms and resolve claims discrepancies. Analyzes usage data to identify cost-saving opportunities while maintaining high levels of employee satisfaction. Provides guidance to staff on insurance options, eligibility, and claims processes. Ensures compliance with all regulatory requirements and company policies regarding health benefits. Maintains accurate records of enrollment, claims, and benefits utilization for auditing purposes.
Seeking a knowledgeable professional to administer and oversee the company’s pension plan, ensuring compliance with regulatory standards and alignment with employee retirement goals. The ideal candidate will possess strong analytical skills to evaluate investment strategies, manage plan assets effectively, and provide clear guidance to participants on their retirement options. Responsibilities include conducting regular financial reviews, maintaining accurate records, and collaborating with actuaries and financial advisors to optimize plant performance. A bachelor’s degree in finance, accounting, or a related field is required, along with relevant certifications such as Certified Pension Consultant (CPC) or Chartered Financial Analyst (CFA). Prior experience in pension administration or retirement plan management is highly preferred.
Enjoy a generous leave allowance designed to promote a healthy work-life balance and support your personal well-being. This comprehensive benefit includes paid vacation days, sick leave, and additional time off for personal or family commitments, ensuring you can recharge and prioritize what matters most. The leave policy reflects our commitment to fostering a supportive and flexible work environment where employees can thrive both professionally and personally.
The role involves designing, implementing, and evaluating training programs to enhance employee skills and organizational performance. Key responsibilities include identifying learning needs, developing engaging training materials, and facilitating workshops or sessions. Additionally, the position requires assessing training effectiveness, tracking employee progress, and collaborating with department heads to align development initiatives with business goals. Candidates should possess strong communication skills, instructional design expertise, and a proven ability to deliver measurable results in workforce training and professional growth.
Qualifications
BA/BSc/HND
Experience Required
3 - 8 years
