Description
We are actively seeking a Manager of Provider Relations to oversee and optimize the operations of our provider network across diverse markets.
To establish a cohesive and streamlined framework for provider management, this role focuses on fostering seamless operations and cultivating robust relationships across existing and emerging markets.
As the Manager of Provider Relations, your responsibilities will encompass the following key areas:
Enhance provider satisfaction by streamlining workflows, reducing administrative burdens, and fostering a more supportive operational environment to elevate overall engagement and efficiency.
Create and implement streamlined processes designed to enhance the provider experience with Reliance Health, with effectiveness assessed through feedback surveys.
Analyze and resolve inefficiencies within the provider workflow while maintaining adherence to regional regulatory requirements across all markets.
Enhance the onboarding and engagement processes to ensure providers fully grasp their responsibilities and deliver superior care from the outset.
Evaluate, track, and enhance the efficiency of the provider network by systematically assessing its performance metrics.
Leverage data and analytics to evaluate provider network performance, identify potential risks, and uncover opportunities for enhancement.
Oversee the development and maintenance of dashboards designed to establish unambiguous targets and facilitate accurate measurement of progress.
Regularly mentor the team by analyzing performance data to enhance quality, ensure compliance, and improve responsiveness standards.
Elevate the member experience by ensuring seamless interactions and heightened satisfaction at the provider level.
Develop and implement strategic initiatives aimed at enhancing the quality of care and experience for Reliance Health members during their interactions with healthcare providers.
Collaborate with healthcare providers to minimize patient wait times while enhancing the overall quality of care delivered.
Develop incentive structures to acknowledge providers who consistently deliver prompt and high-quality service.
Work collaboratively with cross-functional teams within the organization to ensure alignment and cohesive project execution.
Collaborate closely with Claims, Tariffs, and Case Management teams to ensure seamless and well-coordinated processes impacting providers.
Ensure that provider-facing processes are designed to facilitate streamlined claims management, rigorous cost containment, and the delivery of high-quality care.
Address escalations efficiently by collaborating across teams to resolve urgent issues promptly while implementing preventive measures to mitigate recurrence.
Direct the cultivation and refinement of tea, overseeing its growth, processing, and final preparation to meet rigorous quality standards. Guide a skilled team in implementing innovative techniques to enhance flavor profiles, aroma, and overall excellence. Ensure adherence to sustainable farming practices and industry the best methods throughout production. Collaborate with suppliers, agronomists, and quality assurance specialists to optimize yield and maintain consistency in each batch. Monitor market trends and consumer preferences to align product development with evolving demands.
Oversee the provider acquisition and relationship management team to consistently deliver exceptional results across every market.
Employ data-driven insights to enhance team performance in clinical quality, member satisfaction, and adherence to Reliance Health’s established standards.
Foster an environment of accountability and ongoing enhancement across the team.
Candidates must meet the following qualifications: a bachelor’s degree in a relevant field, at least three years of hands-on experience in the industry, and proficiency with industry-standard software tools. Strong analytical and problem-solving abilities are essential, along with excellent communication skills for collaboration with cross-functional teams. Familiarity with project management methodologies and prior experience leading small teams are highly advantageous. The ability to work independently, manage multiple priorities, and adhere to strict deadlines is required.
A bachelor’s degree in Healthcare Administration, Pharmacy, Public Health, Business, or a closely related discipline is required.
With a minimum of five years of professional experience in healthcare operations, provider relations, health insurance, or hospital/clinic administration, candidates should demonstrate a strong background in these fields.
A minimum of five years of hands-on experience in provider relations, healthcare operations, insurance, or a related field where applicable skills—such as supply chain coordination, partnership development, customer success strategies, or network administration—have been acquired.
Accomplished in cultivating and sustaining external partnerships or networks, with proven expertise in onboarding processes, contract negotiations, and ongoing relationship management.
Experienced leader with a demonstrated track record of effectively managing, mentoring, and cultivating high-performing teams.
Utilize data and analytics to track performance metrics, uncover emerging trends, and implement strategic improvements.
Demonstrated proficiency in communication and stakeholder engagement, coupled with the capacity to effectively influence and collaborate among varied teams.
Must possess authorization to work in Nigeria, Senegal, or Côte d’Ivoire, coupled with a practical understanding of relevant local business or healthcare regulations.
The primary work location is based in Lagos, Nigeria, with mandatory travel to Dakar and various other markets.
Nice to Have:
Extensive background in healthcare operations, health insurance systems, or the management of hospitals and clinics is required.
Proficiency in digital health platforms or technology-enabled service delivery methods is required.
Fluency in both French and English is required for this role.
Skilled in directing quality improvement programs, spearheading customer satisfaction initiatives, and enhancing service delivery processes.
Proficiency in various health financing models, such as provider reimbursement frameworks and insurance systems, is required.
Qualifications
BA/BSc/HND
Experience Required
5 years
