Requirements
Provide technical support and assistance to Managed IT Services clients.
Monitor client systems and infrastructure.
Respond to support tickets and service requests within agreed SLA timeframes.
Perform routine system maintenance, patching, and software updates.
Document incidents, troubleshooting steps, and resolutions in the ticketing system.
Escalate complex technical issues to senior engineers when required.
Assist with onboarding new users, device setup, and system configurations.
Maintain a high level of customer satisfaction through professional and timely support.
Key Responsibilities
Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 2 years’ experience in IT support, helpdesk, or a similar technical support role.
Strong troubleshooting and problem-solving abilities.
Working knowledge of Windows and Linux operating systems.
Experience with ticketing systems and remote support tools is an advantage.
Excellent communication and customer service skills.
Ability to work independently in a remote-first environment.
Strong attention to detail and time-management skills.
Qualifications
BA/BSc/HND , OND
