The role is tasked with ensuring the stability, performance, and dependability of our digital banking infrastructure. You will manage L2/L3 support functions that connect the Finale Core Banking system with our advanced service layers. To maintain uninterrupted operations, you will spearhead swift incident response efforts, conduct thorough root cause analyses (RCA), and work in tandem with the Finale Core team to address intricate integration challenges.
As the Finale Support Liaison, you will function as the main technical escalation point for any integration challenges between Finale and other systems, while collaborating closely with the Core Banking team to resolve issues such as data inconsistencies, connection interruptions, and API malfunctions.
Lead high-priority production incidents with strong Incident Command, coordinating swift and effective responses. Maintain transparent communication with stakeholders and motivate the team to restore services promptly.
Ensure the stability and optimal performance of OpenShift and other servers by monitoring their middleware services continuously.
Proactive Monitoring: Develop and implement advanced alerting and logging strategies utilizing tools such as Grafana, Prometheus, ELK, or Dynatrace. Ensure support teams receive timely notifications of anomalies to prevent any adverse impact on end-users.
Achieve an average Mean Time To Resolution (MTTR) of less than 45 minutes for critical integration incidents classified as Priority 1 (P1).
Oversee leadership duties by organizing and maintaining a 24/7 or follow-the-sun support schedule, guaranteeing sufficient coverage while promoting a sustainable work-life balance for team members.
Maintain a minimum success rate of 98% for all production patches and configuration changes implemented.
Bachelor’s degree in a relevant field, such as Business Administration, Finance, or Accounting, is required. A minimum of five years of progressive experience in financial analysis, reporting, or related roles is essential. Strong proficiency in Microsoft Excel, including advanced functions and pivot tables, is necessary. Excellent analytical, problem-solving, and communication skills are critical. Experience with financial software or ERP systems, such as SAP or Oracle, is a plus. The ability to work independently, meet deadlines, and collaborate effectively within a team is also required.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree, along with professional certifications like ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional (MCP), and Microsoft Certified Solutions Developer (MCSD), may provide a competitive edge.
Seeking a candidate with a proven track record of relevant experience in the field. The ideal individual will have demonstrated expertise through hands-on involvement in similar roles, ensuring they possess the necessary skills and knowledge to excel. Years of practical application in this domain are highly valued, as is a deep understanding of industry best practices and emerging trends.
With over seven years of hands-on experience in Finale Core Banking, you possess a comprehensive operational expertise, including resolving issues related to Finale Integrator, addressing batch job failures, and managing ISO8583/REST messaging protocols.
Possesses exceptional proficiency in analyzing and troubleshooting Java code with precision.
Seeking professionals with expertise in Terraform and Ansible to automate and troubleshoot environments, alongside hands-on experience in monitoring message queues using Kafka or RabbitMQ.
Behavioral Competencies encompass a range of essential skills and attributes required for success in the role. The ideal candidate will demonstrate strong communication abilities, both written and verbal, to effectively convey ideas and collaborate with team members. Problem-solving skills are crucial, as the position demands analytical thinking to address challenges and implement practical solutions. Adaptability is also vital, given the dynamic nature of the work environment and the need to manage changing priorities. Leadership qualities are expected, including the capacity to guide and inspire others while fostering a positive and productive team culture. Additionally, the role requires a commitment to continuous learning and professional development to stay current with industry trends and best practices.
Adopting practical approaches involves leveraging innovative methodologies to enhance efficiency and productivity in a dynamic environment. This role requires a keen understanding of industry best practices to streamline operations and drive sustainable growth. The ideal candidate should demonstrate proficiency in identifying key challenges and implementing effective solutions to foster continuous improvement. Responsibilities include analyzing workflows, optimizing resource allocation, and collaborating across departments to achieve strategic objectives. A proactive mindset and strong problem-solving skills are essential to navigate evolving business landscapes successfully.
Articulating information effectively and with precision is essential for conveying complex ideas in a clear and engaging manner. This role demands strong communication skills to distill intricate details into accessible formats, ensuring alignment across teams and stakeholders. A keen ability to tailor messaging to diverse audiences—whether technical or non-technical—is critical, as is maintaining consistency and accuracy in all communications. Candidates should demonstrate expertise in structuring information logically and presenting it with clarity, whether through written, verbal, or visual means.
With a strong sense of self-assurance, you will effectively communicate your expertise and professionalism in all interactions. Demonstrating poise and conviction in your approach, you will inspire confidence in colleagues and stakeholders alike. Your ability to articulate ideas clearly and persuasively will foster trust and credibility in your leadership role.
Effectively engages with diverse individuals, fostering clear communication and building professional relationships across various contexts. Demonstrates strong interpersonal skills to ensure productive interactions while maintaining a respectful and approachable demeanor. Tailors communication style to suit different personalities and organizational needs, enhancing collaboration and mutual understanding. Acts as a liaison to bridge gaps between teams, clients, or stakeholders, ensuring alignment and efficient problem resolution.
Interpreting data involves analyzing complex datasets to uncover meaningful patterns, trends, and insights that inform strategic decision-making. This role requires a strong proficiency in statistical methods, data visualization tools, and analytical software to process and interpret information accurately. Candidates should possess exceptional attention to detail, critical thinking skills, and the ability to communicate findings effectively to stakeholders across various levels of the organization. Familiarity with programming languages such as Python or R, as well as experience with business intelligence platforms like Power BI or Tableau, is highly advantageous. The position demands a methodical approach to problem-solving and the capacity to translate raw data into actionable recommendations that drive business growth and efficiency.
Analyzing information and evaluating various options to determine the most appropriate course of action based on data, objectives, and potential outcomes.
Technical Competencies encompass expertise in software development methodologies, proficiency in programming languages such as Python, Java, or C++, and familiarity with cloud platforms like AWS or Azure. Candidates should possess strong problem-solving abilities, experience with DevOps practices, and knowledge of database management systems, including SQL and NoSQL. Additionally, understanding of cybersecurity principles, version control systems such as Git, and agile project management frameworks is essential.
We are seeking a dynamic professional to drive Business Process Improvement initiatives, focusing on analyzing, optimizing, and streamlining operational workflows. The ideal candidate will identify inefficiencies, propose data-driven solutions, and implement best practices to enhance productivity, reduce costs, and elevate overall performance. Responsibilities include conducting detailed process audits, collaborating with cross-functional teams to gather insights, and designing scalable improvements. Strong analytical skills, proficiency in process mapping tools, and experience with change management are essential. Additionally, the role demands excellent communication abilities to articulate findings, advocate for improvements, and foster a culture of continuous enhancement.
Ensures the accuracy, consistency, and reliability of data across systems and processes by establishing rigorous validation protocols, implementing robust security measures, and conducting periodic audits to detect and rectify discrepancies, thereby safeguarding organizational integrity and compliance with regulatory standards.
We seek an experienced IT Applications professional to oversee and enhance our software systems and applications. Responsibilities include evaluating, implementing, and maintaining IT solutions to align with organizational objectives, troubleshooting technical issues, and collaborating with cross-functional teams to integrate new functionalities. The ideal candidate must possess a bachelor’s degree in Computer Science, Information Technology, or a related field, along with at least three years of hands-on experience in application development, system administration, or IT support. Proficiency in programming languages such as Java, Python, or C++, along with familiarity with databases, cloud platforms, and cybersecurity best practices, is required. Strong analytical, problem-solving, and communication skills are essential to ensure seamless system operations and user satisfaction.
IT systems professionals are responsible for designing, implementing, maintaining, and supporting an organization’s technology infrastructure, including hardware, software, networks, and security systems. They ensure that systems operate efficiently, troubleshoot technical issues, and provide timely solutions to minimize downtime. Additionally, they monitor system performance, manage upgrades, and enforce cybersecurity protocols to protect sensitive data. Collaboration with cross-functional teams, including cybersecurity specialists, network administrators, and end-users, is essential to align IT solutions with business goals and user requirements. They also document system configurations, procedures, and incident reports to maintain compliance with industry standards and regulatory frameworks.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
7 years
