Job Description
The E-Commerce & Marketplace Manager will be responsible for the overall growth and performance of Jollof.com, EBS’s digital business.
This includes driving online sales, increasing customer acquisition and retention, managing marketplace operations, optimizing the customer experience, coordinating vendors and partners, and ensuring profitable business growth.
This role combines commercial leadership, digital marketing, operational management, and data-driven decision-making.
Key Responsibilities
Revenue Growth & Business Performance:
Develop and execute strategies to increase revenue, orders, and profitability.
Establish monthly, quarterly, and annual sales targets.
Monitor key business metrics and implement improvement initiatives.
Identify new revenue opportunities, partnerships, and product offerings.
Drive customer acquisition, retention, and repeat purchase rates.
Marketplace & Platform Management:
Manage the day-to-day operations of Jollof.com and associated digital brands.
Ensure products, pricing, promotions, and content are accurate and optimized.
Improve website performance, conversion rates, and user experience.
Work closely with technology teams to prioritize platform enhancements.
Monitor and resolve operational issues affecting customer experience.
Digital Marketing & Customer Acquisition:
Develop and execute digital marketing campaigns across multiple channels.
Manage SEO, SEM, social media, email marketing, influencer marketing, and paid advertising.
Optimize customer acquisition costs and marketing ROI.
Monitor campaign performance and adjust strategies accordingly.
Build and execute customer loyalty and retention programs.
Vendor & Partner Management:
Recruit, onboard, and manage vendors, suppliers, and business partners.
Negotiate commercial agreements and partnership opportunities.
Ensure vendors comply with platform standards and service levels.
Build strong relationships that support growth and customer satisfaction.
Customer Experience & Support:
Own customer satisfaction and service quality metrics.
Analyze customer feedback and implement improvements.
Ensure efficient handling of customer inquiries, complaints, and escalations.
Drive initiatives that improve customer retention and loyalty.
Operations & Fulfillment:
Monitor order fulfillment and delivery performance.
Identify operational bottlenecks and implement solutions.
Ensure smooth coordination between operations, vendors, and customer service teams.
Develop processes that improve efficiency and scalability.
Data Analytics & Reporting:
Develop weekly and monthly performance reports.
Monitor KPIs and provide actionable recommendations.
Use analytics tools to identify trends and growth opportunities.
Present business insights and recommendations to leadership.
Qualifications
Education:
Bachelor’s Degree in Business Administration, Marketing, E-Commerce, Information Systems, or a related field.
MBA is an advantage.
Experience:
Minimum of 5 years of experience managing e-commerce, marketplace, retail, food delivery, or digital commerce businesses.
Experience scaling an online marketplace or e-commerce platform.
Proven track record of revenue growth and business development.
Experience managing digital marketing campaigns and performance metrics.
Experience working with vendors, suppliers, and external partners.
Required Skills:
Commercial & Business Skills:
Business Strategy
Revenue Growth Management
Sales Planning
Partnership Development
Vendor Management.
Digital Commerce Skills:
E-Commerce Operations
Marketplace Management
Website Optimization
Conversion Rate Optimization (CRO)
Customer Journey Management.
Marketing Skills:
Digital Marketing
SEO & SEM
Social Media Marketing
Email Marketing
Performance Marketing.
Technical Skills:
Google Analytics
Google Ads
Meta Ads Manager
CRM Systems
E-Commerce Platforms
Microsoft Excel & Reporting Tools.
Leadership Skills:
Team Management
Communication
Problem Solving
Stakeholder Management
Project Management.
Interested and qualified candidates should send their CVs and Application to: funkea@ebsafr.com using the job title as the subject of the email.
Qualifications
MBA/MSc/MA
Experience Required
5 years
