Oversee a comprehensive range of core duties encompassing strategic planning, operational execution, and performance evaluation to ensure organizational goals are met consistently. Develop and implement policies, procedures, and best practices to enhance efficiency, compliance, and quality across all departmental functions. Collaborate with cross-functional teams to align initiatives, resolve challenges, and drive continuous improvement in processes and workflows. Monitor key performance indicators (KPIs) and generate detailed reports to assess progress, identify trends, and recommend data-driven solutions for optimization. Lead, mentor, and coach team members to foster professional growth, accountability, and high-performance standards. Serve as a liaison between senior leadership and operational staff to communicate objectives, address concerns, and facilitate seamless decision-making. Ensure adherence to regulatory requirements, industry standards, and internal policies while maintaining a strong commitment to ethical practices and corporate governance.
Supervise and administer all point-of-sale processes across the designated state to guarantee seamless and high-performance service delivery.
Recruit, onboard, and supervise point-of-sale agents, merchants, and field officers operating throughout the state.
Monitor daily transaction volumes processed through the point-of-sale (POS) system, evaluate agent productivity metrics, ensure system uptime compliance, and track revenue growth trends.
Ensure adherence to all organizational policies, Know Your Customer (KYC) protocols, and statutory regulations mandated by pertinent Nigerian regulatory bodies, including but not limited to the Central Bank of Nigeria.
Responsibilities include addressing and resolving operational challenges, such as terminal outages, unsuccessful transactions, settlement discrepancies, liquidity constraints, and customer grievances in a timely and effective manner.
Work jointly with technical, support, and operations teams to address system issues and enhance POS performance.
Devise and implement strategic initiatives aimed at growing agent networks while enhancing market penetration across the state.
Deliver ongoing coaching and evaluation sessions for point-of-sale representatives and on-site field personnel to ensure consistent service excellence and operational alignment.
Conduct in-depth assessments of market trends, competitor actions, and customer insights to uncover avenues for strategic expansion.
Compile and present recurring reports on performance, risk management, and operational activities for submission to regional or national leadership.
Ensure accurate cash handling, precise settlement procedures, and thorough reconciliation processes in collaboration with the finance team.
Implement robust fraud prevention protocols and immediately escalate any transactions or behaviors deemed suspicious to ensure timely intervention and risk mitigation.
Demonstrate the company’s interests in interactions with local partners, merchants, and government stakeholders as needed.
Deliver operational performance KPIs to track, analyze, and report on efficiency, productivity, and quality metrics. Provide data-driven insights to stakeholders to facilitate informed decision-making and strategic planning. Develop and maintain dashboards, reports, and visualizations that clearly communicate performance trends and variances. Collaborate with cross-functional teams to identify root causes of deviations and implement corrective actions. Ensure KPIs align with organizational objectives and industry benchmarks. Monitor real-time data to detect anomalies and proactively address potential issues before they escalate.
We are seeking a dedicated professional to ensure the POS terminal operates with optimal uptime, thereby maintaining seamless transaction processing. The ideal candidate will monitor system performance rigorously, address any technical issues promptly, and implement preventive measures to minimize downtime. Proficiency in troubleshooting hardware and software discrepancies, along with a strong understanding of network connectivity, is essential. Additionally, the role requires collaboration with IT teams to resolve complex issues and adherence to established maintenance schedules.
The ratio of currently operational POS terminals to the total number of deployed terminals is required.
Delivers a high transaction success rate, consistently achieving the target percentage, which measures the efficiency and reliability of transaction processing. Requires meticulous attention to detail to ensure accuracy in data entry and adherence to established protocols. Responsibilities include monitoring transaction flows, identifying discrepancies, and implementing corrective measures to maintain optimal performance levels. Proficiency in relevant software tools and systems is essential, along with the ability to analyze performance metrics and generate reports to support continuous improvement initiatives.
Processed transactions are typically completed within a standard timeframe.
Unresolved operational issues have exceeded the defined Service Level Agreement (SLA) thresholds, indicating a need for immediate attention and resolution to restore performance standards.
Agent & Network Growth KPIs encompass measurable metrics designed to evaluate and drive the expansion and performance of both individual agents and broader networks. These KPIs track key indicators such as recruitment rates, retention percentages, productivity benchmarks, and revenue generation to assess overall effectiveness and identify areas for improvement. By setting clear, quantifiable targets, organizations can align agent efforts with strategic objectives, foster professional development, and enhance network scalability. Regular performance reviews and data-driven adjustments ensure continuous optimization and sustained growth within the team and the wider ecosystem.
Seasoned professionals are sought to fill a vacant position for Point of Sale (POS) agents within the state, where active engagement is currently required.
We are seeking to onboard a consistent number of new point-of-sale agents each month.
Achieving optimal activation rates among agents following the onboarding process represents a critical performance metric. Ensuring that newly onboarded agents reach full productivity as quickly as possible is a key objective in this role. This involves a combination of thorough training, continuous support, and effective performance monitoring to guarantee consistent engagement and successful integration.
We are committed to maintaining a high retention rate among our agents, ensuring they remain engaged and motivated within the organization. This role involves analyzing factors contributing to agent turnover and implementing strategies to enhance job satisfaction and career growth. Key responsibilities include monitoring performance metrics, identifying trends in attrition, and developing targeted retention initiatives. Additionally, the position requires collaboration with leadership to refine training programs and foster a supportive work environment that aligns with employee needs and organizational goals.
Agent efficiency, measured by the average number of transactions processed per agent each day and month, serves as a key performance indicator for this role.
Drive revenue growth and increase sales volume by meeting and exceeding established KPIs.
Total transaction volume encompasses both the monetary value and the number of transactions processed, serving as a key performance indicator for evaluating operational efficiency and financial performance.
Revenue derived from point-of-sale transactions is meticulously tracked and analyzed to assess financial performance, ensuring accurate reporting and strategic decision-making. This includes overseeing the collection, recording, and reconciliation of transactional data to maintain compliance with accounting standards and internal policies. Additionally, the role involves identifying trends, discrepancies, or inefficiencies in sales processes to optimize revenue streams and enhance operational efficiency. Strong analytical skills and proficiency in financial software are essential for effectively managing and interpreting transactional data.
We observe a consistent increase in the volume of transactions processed each month. This upward trend reflects a steady rise in customer engagement and operational efficiency. To sustain this growth, we seek candidates who demonstrate a strong ability to analyze transactional data, identify trends, and implement strategies that enhance performance. Additionally, the ideal candidate will have experience in monitoring and reporting on key performance indicators, ensuring alignment with broader business objectives.
Achieving a target average revenue per agent (ARPA) is essential to this role, as it measures individual agent performance and overall sales effectiveness. Candidates must demonstrate a proven ability to drive revenue growth through strategic outreach and client engagement. Responsibilities include identifying high-value prospects, nurturing client relationships, and consistently meeting or exceeding sales targets. Strong communication skills and a results-driven mindset are required to maximize profitability and ensure sustainable business development.
The state’s allocation plays a pivotal role in augmenting the national Point of Sale (POS) revenue, ensuring sustained financial growth through strategic investments and policy implementations. This contribution involves the deployment of resources to enhance infrastructure, streamline transactional processes, and foster a conducive environment for business expansion, thereby directly influencing the overall POS revenue trajectory. Key responsibilities include aligning state initiatives with national economic objectives, monitoring fiscal performance, and optimizing revenue streams to maximize returns on investment. Qualified candidates must possess a strong background in economic development, fiscal policy formulation, and data-driven decision-making, along with proficiency in financial analysis and regulatory compliance.
Oversee and track key performance indicators related to compliance and risk management to ensure adherence to regulatory standards and organizational policies. Analyze data trends to identify potential risks and areas for improvement, providing actionable insights to senior leadership. Develop and maintain frameworks to monitor compliance metrics, ensuring timely reporting and corrective actions when necessary. Collaborate with cross-functional teams to implement risk mitigation strategies and enhance overall governance practices within the organization.
Ensuring a high KYC compliance rate among our agents is a critical responsibility, requiring their meticulous adherence to regulatory standards and internal policies. Agents must demonstrate proficiency in verifying customer identities, conducting risk assessments, and accurately documenting all transactions to mitigate potential financial crimes. The role demands strict compliance with evolving anti-money laundering (AML) and counter-terrorism financing (CTF) frameworks, as well as proactive reporting of any suspicious activities. Continuous training and performance monitoring are essential to maintain operational integrity and uphold the organization’s commitment to regulatory excellence.
Reported regulatory or audit issues are quantified to ensure compliance standards are consistently met.
The frequency of fraudulent activities and the associated financial losses are critical metrics for assessing operational risk. Accurate measurement of these incidents and their impact on financial health is essential for implementing effective mitigation strategies. Organizations must prioritize robust monitoring systems to track fraud trends and quantify potential liabilities, ensuring proactive measures are taken to safeguard assets and maintain compliance with regulatory standards.
Ensuring prompt reporting and resolution of fraud incidents is critical to maintaining operational integrity and safeguarding organizational assets. This role demands a proactive approach to identifying discrepancies, conducting thorough investigations, and implementing corrective measures in a timely manner. Responsibilities include analyzing transaction patterns, collaborating with cross-functional teams, and adhering to established protocols to mitigate financial risks. Strong analytical skills, attention to detail, and the ability to work under pressure are essential for success in this position.
Settlement accuracy rate
Customer Experience KPIs:
The volume of customer complaints concerning Point-of-Sale services has escalated, necessitating a thorough analysis to identify recurring issues and implement corrective measures. This uptick in grievances underscores the importance of enhancing operational efficiency and customer satisfaction within this critical service area. Addressing these concerns promptly will be essential to maintaining service excellence and preserving stakeholder trust.
Resolving complaints in a timely manner represents a key performance expectation, with the objective of addressing issues efficiently to ensure customer satisfaction. The role necessitates the ability to analyze concerns thoroughly, identify underlying causes, and implement effective solutions while maintaining clear and professional communication throughout the process. Strong problem-solving skills and a customer-centric mindset are essential to achieve resolution within established metrics.
Dedicated professionals in this role are responsible for elevating customer satisfaction (CSAT) and agent satisfaction metrics through strategic initiatives and consistent performance. Key responsibilities include analyzing feedback data, identifying trends, and implementing targeted improvements to enhance both customer and agent experiences. Candidates must possess strong analytical skills, a customer-centric mindset, and the ability to collaborate across teams to drive measurable results. Proficiency in data interpretation, problem-solving, and communication is essential for success in this position.
Downtime incidents affecting point-of-sale (POS) systems can lead to significant disruptions in business operations, customer service, and revenue generation. Efficient troubleshooting and resolution of these issues are critical to minimize operational losses and maintain seamless transaction processing. Professionals in this role must possess strong diagnostic skills, a deep understanding of POS hardware and software, and the ability to implement corrective measures promptly to restore system functionality. Proactive monitoring and preventive maintenance strategies are also essential to reduce the frequency and impact of such incidents.
Accountability metrics for team success and operational execution include key performance indicators that measure both collective outcomes and individual contributions to project completion, ensuring alignment with organizational goals and timely delivery of results.
Field team productivity is measured by the volume of visits conducted, activations finalized, and training sessions delivered.
To enhance operational excellence, we prioritize achieving high training completion rates among agents and staff, ensuring all team members meet established professional development standards. This metric reflects our commitment to maintaining a skilled and knowledgeable workforce, which is crucial for delivering consistent, high-quality service. By monitoring and supporting training completion, we foster continuous improvement and adherence to industry best practices.
We are seeking a highly driven professional to oversee the implementation and achievement of state-level growth initiatives, ensuring they are executed with efficiency and precision. The ideal candidate will possess a proven track record in strategic planning, project management, and performance tracking to drive measurable outcomes. Responsibilities include coordinating cross-functional teams, monitoring progress against established benchmarks, and identifying opportunities to optimize processes. Strong analytical skills, leadership capabilities, and the ability to work under tight deadlines are essential. A background in public policy, economics, or a related field is highly desirable, along with experience in stakeholder engagement and data-driven decision-making.
Performance reports must be delivered punctually and with meticulous precision.
Minimum educational qualification required for this role includes a Bachelor’s degree in a relevant field such as Computer Science, Engineering, Business Administration, or a related discipline. Additionally, candidates must possess strong analytical, problem-solving, and communication skills, with proficiency in data analysis tools, project management software, and industry-standard applications. Experience in a similar role or industry is preferred, along with the ability to collaborate effectively in team environments and manage multiple priorities efficiently.
A bachelor’s degree in Business Administration, Banking and Finance, Economics, Accounting, Marketing, or a related discipline is required.
Communication and interpersonal skills, coupled with analytical and problem-solving abilities, are essential for this role.
Demonstrates proficiency in technical and operational competencies, including the ability to apply specialized knowledge and methodologies to execute tasks efficiently. Exhibits strong problem-solving skills and adaptability in dynamic environments. Possesses a comprehensive understanding of industry standards, tools, and best practices to ensure seamless operational workflows. Maintains a focus on continuous improvement by staying current with emerging technologies and process optimizations.
Interested applicants should submit their applications through the designated method of application outlined by the employer.
To submit your application, kindly utilize the provided link(s) accessible on the company’s official website.
Qualifications
BA/BSc/HND
