Oversee day-to-day operations, ensuring all tasks align with organizational goals and standards. Develop and implement strategies to enhance efficiency, productivity, and workflow optimization. Collaborate with cross-functional teams to foster communication and drive project execution. Monitor performance metrics to identify areas for improvement and implement corrective actions when necessary. Maintain compliance with company policies, industry regulations, and best practices to uphold legal and ethical standards. Manage budget allocation, resource utilization, and financial reporting to support strategic decision-making. Lead and mentor team members through coaching, feedback, and professional development opportunities.
Monitoring and overseeing system performance and security are critical responsibilities, involving the continuous tracking of operational metrics, identifying anomalies, and ensuring the integrity of IT infrastructure. This role demands vigilance in detecting potential threats, assessing system health, and implementing corrective measures to maintain optimal functionality. Candidates must possess strong analytical skills, technical proficiency in monitoring tools, and the ability to respond promptly to incidents to mitigate risks and minimize downtime.
Monitor customer energy systems round-the-clock through Energy’s surveillance and monitoring platforms, ensuring comprehensive oversight and immediate response as required.
Consistently track and evaluate system performance to detect potential faults, alarms, abnormal occurrences, and service disruptions in advance.
Identifies irregularities in system performance proactively and implements corrective measures to reduce operational disruptions.
Provide instantaneous oversight of deployed energy systems using available monitoring and analytics solutions.
Incident and Fault Management encompasses the systematic identification, logging, and resolution of issues to ensure minimal service disruption. Responsibilities include monitoring system performance, diagnosing root causes of faults, and coordinating corrective actions. Requirements entail familiarity with IT service management frameworks, such as ITIL, and proficiency in troubleshooting tools. The role demands strong analytical skills to assess impacts, prioritize incidents, and implement preventive measures to reduce recurrence. Effective communication is essential to update stakeholders and document resolutions for future reference.
Conduct initial-tier technical troubleshooting and deliver remote support as needed.
Escalate alarms, incidents, and unresolved technical issues to the designated resolver teams in accordance with established Service Level Agreements (SLAs).
Develop, allocate, oversee, revise, and resolve incident tickets while ensuring precise and thorough documentation is maintained.
Perform comprehensive fault diagnosis and establish technical demarcation prior to escalation.
Monitor incident statuses and coordinate with resolver teams to ensure timely and successful resolution.
Ensure meticulous documentation and closure of all incidents in strict adherence to established operational procedures.
Provide professional assistance to customers and stakeholders, addressing inquiries, resolving issues, and ensuring high levels of satisfaction through timely and effective communication. Collaborate with internal teams to gather insights, relay feedback, and support the delivery of exceptional service. Demonstrate strong problem-solving abilities while maintaining a customer-centric approach in all interactions.
Deliver prompt initial-level technical assistance to clients encountering system-related difficulties.
Work collaboratively with the Customer Experience team to facilitate timely communication and expedite the resolution of customer concerns.
Deliver consistent progress reports to customers and internal stakeholders regarding active incidents.
Oversee the timely dissemination of notifications to stakeholders regarding scheduled maintenance and unforeseen service disruptions.
Operational Support encompasses providing essential assistance to ensure seamless business operations, including troubleshooting technical issues, maintaining system functionality, and coordinating with cross-functional teams to address operational challenges. Responsibilities involve monitoring systems for performance and reliability, resolving incidents promptly, and implementing preventive measures to minimize downtime. Additionally, this role requires documenting processes, conducting regular audits, and ensuring compliance with established protocols. Strong problem-solving skills, proficiency in relevant tools, and the ability to work under pressure are critical requirements for success in this position.
Deliver actionable system monitoring insights, analytical reports, and remote diagnostics to enhance the effectiveness of field service and operations engineers.
Work collaboratively with software, embedded systems, IT, and other supporting teams to enhance system monitoring and operational visibility.
Ensure the meticulous documentation of operational activities through precise records, reports, and surveillance logs.
Document recurring technical issues and enhance the organization’s knowledge base with detailed records. Engage in shift handovers to maintain seamless continuity of surveillance operations.
Continuous improvement initiatives are integral to our operations, driving efficiency, quality, and innovation across all departments. We seek candidates who are committed to identifying and implementing enhancements, leveraging data-driven insights to optimize processes and eliminate waste. The ideal applicant will possess strong analytical skills, a proactive mindset, and the ability to collaborate effectively with cross-functional teams to foster a culture of ongoing refinement and excellence.
Evaluate potential enhancements in monitoring procedures, alarm handling, and operational effectiveness to drive continuous improvement.
Enhancements to surveillance tools, reporting mechanisms, and operational procedures are recommended.
Assist in deploying process improvements aimed at strengthening service reliability and elevating customer satisfaction levels.
Carry out any additional tasks or responsibilities as directed by the line manager as needed.
Seeking a candidate with a Bachelor’s degree in a relevant field, along with a minimum of three years of experience in a comparable role. Proficiency in Microsoft Office Suite and strong analytical abilities are essential. Excellent communication skills, both written and verbal, are required to effectively collaborate with team members and stakeholders. The ideal applicant will demonstrate a keen attention to detail, exceptional organizational skills, and the capacity to manage multiple tasks efficiently. Knowledge of industry-specific regulations and software is a plus.
You may be well-suited for this position if you possess the following qualifications and skills:
Proficiency in technical support, system monitoring, network operations, energy systems, or a comparable technical domain, with 1–3 years of hands-on experience, is preferred.
A background in shift-based or round-the-clock operational settings is preferred.
A background in electrical power systems, solar energy systems, or battery energy storage systems is beneficial.
Proven experience with monitoring platforms, SCADA systems, IoT platforms, or remote monitoring applications is required.
Proficiency in incident management and ticketing systems is required.
Demonstrated expertise in utilizing the Microsoft Office Suite, with a strong emphasis on Excel and Word, is required.
Proficient in analyzing system alarms, logs, and performance metrics to identify issues and determine appropriate actions.
We’d also like to see:
Proficient in conveying ideas clearly and effectively through both written and spoken communication channels.
Adaptability and composure in a dynamic, high-pressure setting are essential for success in this role.
Grit is characterized by perseverance and passion for long-term objectives, enabling individuals to maintain effort and interest despite challenges and setbacks. This quality often leads to higher levels of achievement and resilience in both personal and professional settings. Those who exhibit grit tend to demonstrate a strong commitment to their goals, even when faced with adversity, and are more likely to persist through difficulties to ultimately succeed.
Compliance-oriented professionals with strong interpersonal abilities are sought for this role. The ideal candidate will demonstrate a keen attention to regulatory requirements and a proven ability to collaborate effectively with cross-functional teams. Excellent communication skills and a commitment to upholding organizational standards are essential for success in this position.
You demonstrate strong proficiency in managing time efficiently, prioritizing tasks effectively, and maintaining meticulous organizational skills.
Demonstrates exceptional precision and meticulousness in all tasks undertaken.
Professional Application Method:
Interested applicants should follow the established application procedure for submission. Candidates are required to access the specified application platform or portal designated for this recruitment. All application materials must be uploaded through this official channel to ensure proper receipt and processing. Applicants should adhere strictly to the outlined submission guidelines and deadlines to avoid delays in consideration.
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
