We are seeking a highly motivated candidate to join our team as a [Job Title]. In this position, you will be responsible for [key responsibility 1], [key responsibility 2], and [key responsibility 3]. The ideal candidate will possess [required skill/experience 1], [required skill/experience 2], and [required skill/experience 3]. Additionally, you should have experience in [relevant field or tool] and a proven track record in [specific achievement]. Strong communication and collaboration skills are essential, along with the ability to [specific soft skill]. This role requires [specific qualification, if any] and offers the opportunity to [key benefit or growth aspect].
The organization seeks a seasoned Customer Service Expert and Team Lead capable of providing outstanding customer experiences, driving sales growth, and guiding a small team to meet performance targets.
This position seeks an individual who recognizes the direct correlation between exceptional service and revenue growth, and who demonstrates the confidence to execute impactful marketing strategies to achieve measurable outcomes.
Key Responsibilities
Deliver exceptional customer service by managing inquiries, resolving complaints, and processing orders through phone, WhatsApp, email, and social media channels with professionalism and efficiency.
Drive sales by uncovering upsell and cross-sell opportunities, skillfully addressing customer concerns, and finalizing deals—all while prioritizing the customer experience at every stage.
Develop and execute comprehensive marketing strategies, including targeted campaigns, promotional initiatives, and structured follow-up sequences, with the primary goal of converting leads into loyal customers and enhancing customer retention.
Provide leadership and mentorship to team members, establish daily objectives, track progress, and uphold service quality standards consistently.
Evaluate and enhance operational performance by monitoring essential indicators, including response time, conversion rate, and customer satisfaction scores. Identify persistent challenges and develop strategic recommendations to address them effectively.
Serve as an authoritative representative of the brand by demonstrating in-depth knowledge of custom clothing and leather products while articulating the brand’s unique value proposition to clients with clarity and conviction.
What We’re Looking For
With a minimum of three years of professional experience in customer service, sales, or a client-facing capacity, candidates who have also held team leadership roles will be given preference.
Demonstrates a strong track record of successfully finalizing sales agreements and effectively addressing customer concerns with assurance.
Marketing Execution: Demonstrates practical expertise in deploying marketing strategies, campaigns, or sales scripts with precision and effectiveness.
Languages: Strong proficiency in English with exceptional communication abilities. Proficiency in Yoruba or Igbo is considered an asset.
Technical Skills: Demonstrated proficiency in organizational methods and adept use of CRM tools, WhatsApp Business, and fundamental spreadsheet applications.
A proactive problem-solving approach, complemented by meticulous attention to detail, is essential, coupled with a strong enthusiasm for fashion, luxury goods, and African culture.
Qualified and enthusiastic applicants are encouraged to submit their resumes via email to people@traxapparel.fashion, with the subject line clearly marked as “Application – Customer Service Expert/Team Lead.”
Qualifications
BA/BSc/HND
Experience Required
3 years
