The Senior Consultant of Client Service provides direct oversight to this role, ensuring alignment with client objectives and project requirements.
Compensation ranges from N300,000 to N350,000, reflecting competitive remuneration aligned with market standards.
Oversee a range of critical duties including managing project timelines, coordinating team efforts, and ensuring adherence to quality standards throughout all deliverables. Conduct thorough evaluations of processes to identify areas for enhancement, and implement strategic improvements to boost efficiency and productivity. Collaborate closely with cross-functional teams to align objectives and foster a cohesive working environment. Prepare and present detailed reports to stakeholders, summarizing progress, challenges, and key outcomes. Maintain accountability for budget management and resource allocation, ensuring optimal use of company assets.
Responsible for ensuring the client’s account operates seamlessly and efficiently.
Involvement in this role would encompass the following responsibilities and tasks:
Collaborate with the senior consultant to craft strategic concepts and initiatives.
Oversee the completion of project activities and activations, collaborating closely with the client to finalize key deliverables and budgets.
Client Liaison:
You will serve as the primary point of contact for clients, fostering strong relationships and ensuring their needs are met with precision. Your responsibilities include addressing inquiries, resolving issues promptly, and maintaining clear, consistent communication to uphold client satisfaction. Collaborating closely with internal teams, you will relay critical feedback to enhance service delivery and align expectations. Additionally, you will document interactions, track client requests, and contribute to strategies that drive retention and loyalty. Strong interpersonal skills, a proactive mindset, and the ability to manage multiple priorities in a fast-paced environment are essential. Proficiency in CRM systems and exceptional written and verbal communication skills are required to excel in this role.
Assist in the development and enhancement of client marketing strategies and conceptual frameworks.
Serves as a liaison, conveying the client’s objectives and championing their interests to the team throughout all engagements.
Facilitates consistent bidirectional communication between the client and the team, ensuring robust representation of the team while establishing and maintaining accurate client expectations.
We are actively seeking a dynamic professional to drive the expansion and development of our business and key accounts. The successful candidate will play a pivotal role in identifying new opportunities, fostering client relationships, and maximizing revenue growth through strategic initiatives. Responsibilities include analyzing market trends, negotiating contracts, and collaborating with cross-functional teams to ensure sustainable business growth. Candidates should possess a proven track record in account management, exceptional communication skills, and a deep understanding of client acquisition and retention strategies.
Assist the senior consultant in identifying and cultivating prospects to enhance existing business while exploring avenues to broaden the scope of paid engagements, both within current accounts and through value-added services for clients.
We cultivate and maintain robust professional relationships with clients, stakeholders, and industry partners to foster trust and collaboration. This role requires strong interpersonal skills and the ability to engage effectively with diverse groups. Duties include regularly meeting with key contacts, addressing inquiries promptly, and resolving any issues that arise to ensure satisfaction and long-term partnerships. A proactive approach to networking and relationship building is essential for success in this position.
Proficiency in analyzing client opinion leader profiles and stakeholder dynamics is required.
Deliver innovative and original solutions that surpass client expectations, pushing creative boundaries to offer distinctive and impactful recommendations.
Explore strategic avenues to cultivate and sustain a dedicated consumer base for a client’s brand or business.
Execute various ad hoc assignments as directed, ensuring timely and accurate completion in alignment with operational needs.
The ideal candidate must possess a minimum of three years of experience in a relevant field, along with a bachelor’s degree in a related discipline. Proficiency in industry-standard software and tools is essential, and candidates should demonstrate strong problem-solving skills and attention to detail. Excellent communication abilities, both written and verbal, are required to collaborate effectively with cross-functional teams. The role demands adaptability to evolving project needs and a commitment to continuous learning. Prior experience with project management methodologies such as Agile or Scrum is a plus.
A degree in Public Relations, Mass Communication, or a related discipline, such as a B.Sc. or HND, is required.
A minimum of three to five years of professional experience in a client-facing role is required.
Demonstrated success in a Client Service Consultant capacity or a functionally equivalent position is required.
Experienced in successfully managing and delivering client projects with a demonstrated track record of excellence.
Proficiency in a public relations agency, media outlet, or advertising firm is a prerequisite for this role.
Skilled in utilizing the full suite of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, with a strong command of their advanced features and functionalities.
We welcome applications exclusively from candidates possessing prior experience in Public Relations.
Qualified candidates who meet the requirements are encouraged to submit their CV by emailing careers@brooksandblake.com, with the position clearly stated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
