Position Overview
As the Learning & Development Lead, you will establish Jazz’s learning function from the ground up, defining how all of Jazz’s talent—from global leadership to frontline Jazz Stars—grows and performs as the organization scales rapidly across the African continent.
As a strategic architect of growth, you will craft and implement the department’s strategic plan, assemble and lead a high-performing team, and execute learning strategies that deliver measurable business impact while driving scalable capability development.
We seek an individual who embraces an entrepreneurial approach, driven by a passion to develop, execute, refine, and innovate through collaboration with colleagues and intelligent use of data to measure and enhance outcomes.
Your primary responsibility will involve leading the Jazz Academy, where you will leverage human-centered design principles to craft meaningful and interactive learning experiences for teams operating in rural and frontier markets. This role is pivotal in advancing Jazz’s mission to expand its reach while maintaining exceptional service standards in existing locations.
Additionally, you will collaborate extensively with our executive leadership team to enhance leadership capabilities and foster a high-performance, values-based culture, ensuring that our international expansion is supported by rigorous training initiatives and reinforces our distinctive organizational identity.
This position demands a unique combination of strategic foresight, emotional intelligence, and disciplined execution, along with the capacity to transition effortlessly between customized executive coaching and broad-scale frontline engagement.
To fulfill this ambitious mandate, you will assemble and develop an in-house team responsible for overseeing and executing this programming, while also cultivating strategic partnerships.
We are seeking a highly motivated professional to fill this pivotal position, where you will be entrusted with a diverse array of critical tasks. Your primary responsibilities will include overseeing day-to-day operations, ensuring compliance with established protocols, and driving continuous improvement initiatives. Additionally, you will collaborate closely with cross-functional teams to streamline processes, identify opportunities for efficiency gains, and deliver measurable results. Strong analytical skills and attention to detail will be essential, as you analyze performance metrics, support data-driven decision-making, and mitigate potential risks. The ideal candidate will possess a proven track record in [specific industry or field], excellent communication abilities, and the capacity to adapt swiftly to evolving challenges in a fast-paced environment. Qualifications include a minimum of [X years] of relevant experience, proficiency in [relevant software/tools], and a [specific degree or certification] from an accredited institution. This role demands a proactive mindset, exceptional organizational capabilities, and a commitment to fostering a collaborative and innovative workplace culture.
As a strategic leader in learning integration and development, you will be responsible for designing, implementing, and overseeing cohesive learning strategies that align with organizational goals. Your role will involve collaborating with key stakeholders to ensure seamless integration of learning initiatives across departments, fostering a culture of continuous improvement and innovation. Additionally, you will provide guidance and support to leadership teams, driving the adoption of best practices in learning and development to enhance overall performance and employee engagement.
Establish and champion the worldwide Learning & Development strategy to guarantee alignment between every initiative and Jazz’s mission while supporting its swift global expansion.
Design and implement the organizational framework for the Learning and Development department, determining essential roles and recruiting the appropriate personnel to support its growth.
Deliver and manage transformative programs tailored for C-suite and senior leadership teams, ensuring strategic alignment, enhanced executive maturity, and the cultivation of a high-performance organizational culture.
Develop comprehensive impact measurement frameworks designed to assess long-term behavioral modifications and tangible business outcomes, rather than merely tracking activity outputs.
Design and roll out a “Train-the-Trainer” program aimed at empowering managers with essential coaching competencies and fostering the self-assurance required to progressively enhance their team members’ autonomy.
Collaborate closely with the Talent Lead and Business Leads to integrate Learning & Development initiatives seamlessly into performance management and talent acquisition processes at the local level.
Oversee the L&D budget allocation, cultivate and maintain vendor relationships, and administer global learning technologies, including the LMS, with a focus on ensuring these tools are optimally suited for diverse, low-bandwidth environments.
Jazz Academy Innovation & Design is seeking a dynamic and forward-thinking individual to drive creative solutions and foster an environment of continuous improvement. Candidates must possess a minimum of three years of experience in design or innovation, coupled with a proven track record of implementing successful projects. Proficiency in industry-standard design tools and methodologies is essential, alongside strong problem-solving abilities and a collaborative mindset. The ideal candidate will be responsible for leading cross-functional teams, spearheading innovative initiatives, and contributing to the academy’s strategic vision through innovative design thinking approaches.
Collaborate with software and business teams to develop and implement an innovative Academy for Jazz Stars, leveraging cutting-edge “Edtech” solutions, including WhatsApp-native learning and AI technologies.
Design and develop specialized technical and foundational business and entrepreneurship programs uniquely designed to address the needs and challenges of rural African communities.
Guarantee that all content maintains cultural relevance and sensitivity, considering differences in language, gender roles, community trust levels, and local institutional frameworks.
Implement and manage capacity-building initiatives designed to cultivate leadership and entrepreneurial skills among Jazz Stars, enabling them to drive positive change in their local communities.
Program development, technical instruction delivery, and performance assessment represent key responsibilities within this role, requiring a blend of hands-on expertise and analytical rigor to ensure effective system deployment, workforce proficiency, and measurable outcomes.
Provide leadership to ensure the successful implementation of comprehensive technical skills training programs for new technicians, market expansion personnel, and operations employees, maintaining the highest standards of instructional quality throughout.
Oversee the development and execution of a certification program designed to assess essential competencies, ensuring all team members meet established standards prior to their deployment in field operations.
Monitor and evaluate the effectiveness of training initiatives, assessing their impact on critical business metrics—including revenue growth and operational error reduction—and provide comprehensive reports on findings.
Offer guidance and leadership to facilitators and program managers, fostering their ability to independently execute impactful training initiatives.
Field Commitment: This role requires extensive travel, with a significant portion of time spent on-site at client locations, often exceeding 75% of the work schedule. Candidates must be prepared for frequent, sometimes unplanned, travel demands, including overnight stays and weekend assignments. The position involves working in diverse environments, from urban offices to remote industrial sites, necessitating adaptability to varying conditions and schedules. Professionalism, reliability, and the ability to maintain productivity while traveling are essential for success in this role.
Demonstrates a commitment to dedicating 20% of work time to on-site engagement with frontline teams, actively assessing program effectiveness and fostering robust adoption of the Jazz model.
Seeking a candidate with a minimum of three years of experience in a relevant field, alongside a bachelor’s degree in a related discipline. Proficiency in industry-standard software and tools is essential, with a demonstrated ability to apply technical skills to solve complex problems. Strong communication and teamwork capabilities are required to collaborate effectively across departments and stakeholders. Attention to detail and a commitment to maintaining high standards are critical attributes for this role. Familiarity with project management methodologies and prior experience in a leadership or mentoring capacity are highly desirable.
With a proven track record in [relevant field or industry], the ideal candidate will bring [X] years of hands-on experience in [specific skills or areas of expertise], demonstrating a strong proficiency in [key competencies]. The successful applicant must exhibit exceptional analytical and problem-solving abilities, coupled with a keen attention to detail and a commitment to delivering high-quality results. Proficiency in [specific tools, software, or methodologies] is essential, as is the ability to collaborate effectively within cross-functional teams to achieve organizational objectives. Strong communication skills, both written and verbal, are required to articulate ideas clearly and engage stakeholders at all levels. Additionally, the candidate should possess [specific certifications, licenses, or additional qualifications, if applicable] to meet the role’s demands.
A bachelor’s degree is required, preferably in Business, Entrepreneurship, International Development, Adult Education, Organizational Development, Instructional Design, or a closely related discipline. A master’s degree or relevant certification would be advantageous.
With a strong background spanning over a decade in Learning & Development, Talent Strategy, or Functional Enablement, we prioritize candidates who have cultivated expertise within a particular business unit or entrepreneurial setting—such as sales, operations, or ownership roles. The ideal applicant demonstrates a proven track record in designing, implementing, and scaling comprehensive learning ecosystems.
With a minimum of five years in a leadership role, you bring demonstrated expertise in overseeing teams and driving organizational success. This includes a proven ability to not only lead people effectively but also to take full ownership of the strategic direction, financial management, and long-term development of a learning function.
With a minimum of three years of hands-on experience in rural Sub-Saharan Africa or frontier markets, you demonstrate profound cross-cultural humility and possess the capability to tailor programming to align with the realities of frontline regions.
Demonstrated expertise in developing impactful learning initiatives, with a strong preference for programs tailored to rural frontline teams.
Demonstrates deep expertise in human-centered design methodologies, prioritizing the creation of customized, forward-thinking solutions over generic, pre-packaged alternatives.
Data-driven professional with a proven track record of leveraging metrics to enhance programming efficiency and align it with organizational objectives.
A proven capacity to collaborate effectively with executive leadership and oversee global financial and vendor management, while fostering the development and capability-building of training delivery teams.
Seeking a proactive individual with an entrepreneurial spirit, capable of thriving in dynamic settings while independently driving initiatives and crafting scalable systems from the ground up. The ideal candidate demonstrates adaptability, a hands-on learning approach, and the ability to guide teams toward achieving ambitious goals in a high-velocity environment. Candidates with prior experience in rapidly expanding startups will be strongly favored.
At ABC Inc., we are seeking a highly motivated individual to join our dynamic team. This opportunity offers the chance to contribute to innovative projects in a collaborative and fast-paced environment. The ideal candidate will have extensive experience in [specific field or skill], along with a proven track record of delivering exceptional results. If you thrive in a challenge-driven setting and are passionate about continuous growth, we encourage you to apply. Successful candidates will benefit from professional development opportunities, competitive compensation, and a comprehensive benefits package.
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Join us during one of Jazz’s most dynamic and transformative phases of expansion. With our model already validated, we are now accelerating our growth trajectory, and your contributions will play a pivotal role in defining our teams, culture, and lasting impact. This opportunity offers an unparalleled perspective on systems development and rapid organizational advancement.
Collaborate with a global team spanning Canada, China, Tanzania, Nigeria, Kenya, Uganda, and the United States, seizing opportunities to engage with varied markets, leadership approaches, and intercultural teamwork that will propel your career advancement.
Required qualifications include proficiency in relevant technical or industry-specific skills, demonstrated through prior experience or formal training. Additionally, the candidate must exhibit strong analytical abilities, effective communication, and the capacity to collaborate within a team environment. Familiarity with specific tools, software, or methodologies relevant to the role is also essential. Problem-solving skills and adaptability to changing priorities are highly valued.
Designing innovative programs tailored to frontier markets presents a compelling challenge, requiring a deep understanding of emerging economies’ unique dynamics and constraints. This role demands expertise in identifying high-potential opportunities within nascent industries while addressing challenges such as limited infrastructure, regulatory complexity, and resource scarcity. Candidates should possess a robust analytical foundation, cross-cultural adaptability, and the ability to craft scalable solutions that balance profitability with sustainable impact. Responsibilities include conducting market research, developing strategic frameworks, and collaborating with stakeholders to implement initiatives that drive growth and foster long-term resilience in uncharted economic landscapes.
Effectively oversee vendor relationships and financial allocations, ensuring optimal procurement strategies and adherence to budgetary constraints.
Edtech innovators specializing in low-latency content delivery play a pivotal role in transforming digital education, ensuring seamless access to high-quality learning resources even in bandwidth-constrained environments.
We seek a seasoned executive coach and people developer to empower leaders and cultivate high-performing teams. The ideal candidate will possess extensive experience in leadership coaching, talent development, and organizational growth strategies. Responsibilities include designing personalized coaching programs, facilitating executive training sessions, and driving measurable improvements in leadership effectiveness. Additionally, the role requires the ability to assess individual and organizational needs, provide constructive feedback, and foster a culture of continuous learning and development. Proficiency in leadership frameworks, coaching methodologies, and change management principles is essential. Strong interpersonal, communication, and analytical skills are required to engage with senior stakeholders and deliver impactful results.
An individual must demonstrate a strong entrepreneurial spirit coupled with a forward-thinking and creative approach to problem-solving. Candidates should exhibit an ability to identify and capitalize on opportunities while fostering innovation within dynamic environments. Proficiency in developing novel solutions, adapting to change, and driving growth through initiative and resourcefulness is essential.
Global executive development initiatives focused on cultivating world-class leadership capabilities across international markets
We prioritize measuring impact through data-driven methodologies to assess effectiveness and guide strategic decisions.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
10 years
