To fulfill the designated role, the primary objective is to execute the core functions of the position, ensuring alignment with organizational goals and operational requirements. This role demands a commitment to delivering high-quality outcomes while adhering to established policies, procedures, and performance standards. Key responsibilities include managing day-to-day tasks, collaborating with cross-functional teams, and contributing to strategic initiatives that drive business growth and efficiency. The ideal candidate will possess the necessary qualifications, skills, and experience to perform the role effectively, along with a dedication to continuous improvement and professional development.
To consistently expand branches, Agent Managers, Agents, Accounts Volume, and Transactions Volume in alignment with established KPIs.
Oversee and execute a range of critical duties designed to ensure the smooth operation and strategic advancement of the organization. This encompasses the development and implementation of comprehensive plans, policies, and procedures that align with corporate objectives while maintaining compliance with regulatory standards. Additionally, the role involves analyzing market trends, assessing performance metrics, and providing actionable insights to senior leadership to drive informed decision-making. Collaboration with cross-functional teams is essential to foster innovation, optimize processes, and enhance overall productivity. The position also requires meticulous attention to detail in managing budgets, allocating resources, and mitigating risks to safeguard the company’s financial health and reputation. Furthermore, the individual will be responsible for cultivating strong stakeholder relationships, negotiating contracts, and representing the organization in high-level engagements to secure growth opportunities.
Educate customers about the complete range of Hope PS Bank offerings, including products and services, to foster familiarity and engagement with the bank’s solutions.
Prospecting and promoting potential retail markets and clusters to engage Agents and secure new accounts.
Support the coordination of sales or cluster STORMS initiatives, as well as other retail promotional campaigns.
Your role involves motivating and guiding Agents and Agent Managers to achieve their predetermined objectives.
The incumbent is tasked with addressing and resolving customer-related issues in a timely and effective manner, ensuring high levels of satisfaction and minimizing disruptions to service delivery.
Facilitate the coordination and oversight of current marketing and promotional initiatives.
Agent recruitment, onboarding, and management responsibilities encompass sourcing, selecting, and integrating new talent, as well as overseeing their ongoing development and performance within the organization.
Oversee the registration process for agents, establish their setup requirements, ensure consistent branding initiatives, and drive promotional efforts.
Act as a liaison, facilitating communication and coordination between the bank and the agents or their respective managers.
Execute additional ad hoc tasks as designated by the Regional Head upon request.
Additional responsibilities may be assigned at the discretion of management as needed.
Seeking candidates with a strong academic background or relevant vocational training, complemented by continuous professional development initiatives. The ideal applicant will have completed formal education programs or apprenticeships pertinent to the role, ensuring a solid theoretical foundation and practical expertise. Ongoing training opportunities will be provided to enhance skills and stay current with industry advancements, fostering long-term career growth and adaptability.
A bachelor’s degree or higher in any field is required.
Professional Competencies Required for the Role:
A strong foundation in analytical problem-solving and meticulous attention to detail is essential, as the position demands precise data interpretation and decision-making. Proficiency in relevant software tools, programming languages, or industry-specific applications is required to execute tasks efficiently. Excellent written and verbal communication abilities are necessary to convey complex information clearly to stakeholders. Collaborative teamwork and adaptability to evolving project demands are also key qualifications. Prior experience in a similar role or industry-specific knowledge may be advantageous, depending on the position’s requirements.
Responsible for overseeing and optimizing the performance of the agent network, this role involves strategic planning to expand coverage and enhance service delivery. Key responsibilities include recruiting, training, and managing agents, ensuring compliance with company policies and regulatory standards. Additionally, the position requires monitoring agent productivity, addressing performance issues, and implementing initiatives to improve efficiency and customer satisfaction. Strong leadership, analytical skills, and the ability to collaborate with cross-functional teams are essential for success in this role. A proven track record in network management or a related field is required, along with excellent communication and problem-solving abilities.
With a proven track record in sales and distribution operations, you will leverage your expertise to drive product reach and market penetration. Your ability to cultivate strong client relationships and navigate distribution channels will be instrumental in achieving sales targets. Additionally, you will oversee logistical processes to ensure timely delivery and optimal inventory levels, contributing to both customer satisfaction and revenue growth.
Demonstrates comprehensive expertise in retail operations, product management, and MSME (Micro, Small, and Medium Enterprises) business frameworks.
Proficiency in the Agency Banking ecosystem is required.
Collaborative professional who thrives in cooperative environments, actively contributing to shared goals and fostering a supportive team dynamic.
Proven ability to effectively leverage social media platforms for engagement, brand awareness, and community growth. Strong proficiency in creating and curating content, analyzing performance metrics, and implementing data-driven strategies to enhance online presence and foster meaningful interactions with target audiences.
Seeking a candidate with demonstrated experience in the relevant field, ensuring a proven track record of success in prior roles. The ideal applicant will possess hands-on experience in key responsibilities, including [list specific responsibilities if applicable]. Additionally, familiarity with industry-standard tools, methodologies, and best practices is essential to excel in this position. A minimum of [X years] of professional experience is required, with a preference for candidates who have navigated similar challenges in [specific industry or context].
With a minimum of two to three years of professional experience in the Mobile Money, FMCG, Telcos, and Aggregators sectors, the ideal candidate will bring a strong foundation in these specialized industries.
Female applicants are particularly encouraged to apply to help achieve a balanced gender representation within the team.
go to method of application
Qualified candidates who meet the requirements are encouraged to submit their CV to recruitment@hopepsbank.com, with the position clearly indicated in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
1 - 4 years
