Job Summary
We are in search of a seasoned and results-oriented Supermarket Manager to lead and administer the store’s daily operations, guaranteeing optimal store performance, outstanding customer service, the fulfillment of sales objectives, proficient staff management, and strict adherence to company policies and operational benchmarks. The preferred applicant will demonstrate substantial leadership and hands-on operational management expertise, with the capacity to orchestrate retail functions while supervising kitchen food production, bakery, and restaurant operations to uphold product quality, operational effectiveness, and an unparalleled customer experience.
Oversee and execute a range of critical duties, including planning, organizing, and directing operational tasks to ensure alignment with organizational goals. Develop and implement strategies to enhance efficiency, productivity, and overall performance within the team or department. Serve as a key liaison, fostering collaboration between departments to streamline processes and improve communication. Monitor progress through performance metrics, identifying areas for improvement and implementing corrective actions as necessary. Ensure compliance with company policies, industry regulations, and safety standards at all times. Additionally, provide leadership and mentorship to team members, fostering a culture of accountability, growth, and continuous development.
The Store Operations team is tasked with ensuring the store runs smoothly and efficiently. Responsibilities include overseeing daily operations, managing staff, and maintaining inventory levels. Additionally, the team handles customer service inquiries, resolves operational issues, and ensures compliance with company policies and procedures. Strong leadership and organizational skills are essential for this role, as well as the ability to multitask in a fast-paced environment.
Responsible for managing the daily operations of the supermarket to ensure smooth and efficient functioning.
Maintain seamless daily operations during the store’s opening and closing procedures.
Maintain a clean, orderly, and welcoming supermarket environment for all customers.
We oversee the recruitment, training, and professional development of team members to ensure optimal performance and retention. Our responsibilities include conducting performance evaluations, addressing staff concerns, and fostering a positive work environment. Additionally, we coordinate scheduling, manage payroll processes, and ensure compliance with labor laws and company policies. Strong leadership, exceptional communication skills, and a proactive approach to problem-solving are essential for success in this role. Experience in human resources or team supervision is highly preferred.
Oversee, facilitate, and lead a cross-departmental team of employees with efficiency and strategic alignment.
Develop and optimize employee schedules while assigning responsibilities efficiently.
Oversee and track employee attendance records, punctuality, and overall performance to ensure adherence to company standards and expectations.
Lead staff briefings and maintain strict compliance with established company policies to uphold operational standards and regulatory requirements.
Conduct comprehensive assessments to determine training requirements and facilitate ongoing staff development initiatives.
We are seeking a dynamic professional to drive sales growth and enhance business performance through strategic initiatives and data-driven decision-making. This role requires a results-oriented individual with proven experience in sales management, revenue generation, and performance optimization. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a track record of exceeding targets. Responsibilities include developing sales strategies, managing client relationships, analyzing market trends, and collaborating with cross-functional teams to achieve organizational objectives. A bachelor’s degree in business, marketing, or a related field is preferred, along with at least three years of experience in a sales or business development role.
Track sales metrics on a daily, weekly, and monthly basis to evaluate performance trends and identify areas for improvement.
Oversee the preparation and presentation of culinary items and baked goods while ensuring efficient service in the dining area.
Formulate and execute strategic initiatives aimed at enhancing revenue streams and maximizing profitability.
Strive to meet established sales targets and operational objectives with excellence.
Examine reports and propose appropriate corrective measures as needed.
Responsible for overseeing inventory management and stock control processes to ensure accurate tracking, efficient replenishment, and optimal stock levels across all storage facilities.
Monitor inventory levels and oversee the replenishment process to ensure adequate stock availability at all times.
Maintain accurate inventory records and reduce stock discrepancies to safeguard company assets.
Perform regular inventory counts and resolve any variances.
Guarantee that products are arranged and presented effectively to maximize visibility and appeal.
We seek a dedicated professional to deliver exceptional customer support, ensuring prompt and courteous resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a patient demeanor, and the ability to multitask effectively in a fast-paced environment. Responsibilities include addressing customer concerns via phone, email, or chat, maintaining accurate records of interactions, and collaborating with cross-functional teams to enhance service quality. Proficiency in CRM software and a commitment to maintaining a positive customer experience are essential. Prior experience in a customer-facing role is preferred.
Deliver exceptional customer experiences while ensuring outstanding service standards.
Handle customer complaints efficiently and resolve issues in a timely manner to ensure satisfaction.
Foster and sustain strong, mutually beneficial customer connections through consistent engagement and service excellence.
The role involves overseeing financial operations and administrative functions to ensure compliance, accuracy, and efficiency within the organization. Responsibilities include managing budgets, tracking expenditures, and preparing financial reports, as well as streamlining administrative processes to support operational effectiveness. The position requires strong analytical skills, proficiency in financial software, and meticulous attention to detail, along with the ability to collaborate across departments. Additionally, the individual will ensure adherence to regulatory standards and implement internal controls to mitigate risks.
Ensure meticulous management of cash transactions and uphold rigorous financial accountability standards for the store.
Oversee expenditures and implement strategies to manage and reduce costs effectively.
Compile comprehensive operational and performance reports for senior management review.
Ensures adherence to regulatory standards and safeguards organizational assets through robust security measures, meticulously assessing risks and implementing controls to mitigate potential threats while maintaining compliance with applicable laws and industry best practices.
Ensure adherence to established corporate policies and guidelines at all times.
Maintain stringent health, safety, and security protocols to ensure compliance with established standards.
Safeguard company property and ensure adherence to established operational standards and protocols.
Track and measure critical performance metrics to assess operational efficiency, productivity, and overall success. Regularly review and analyze data to identify trends, highlight areas for improvement, and support informed decision-making. Provide comprehensive reports to stakeholders, ensuring transparency and accountability in performance outcomes. Collaborate with cross-functional teams to align KPIs with organizational goals and drive continuous enhancement of business strategies.
To drive revenue expansion and enhance market presence, the ideal candidate will focus on identifying new business opportunities, cultivating strategic partnerships, and optimizing sales processes. Responsibilities include developing and executing targeted sales strategies, managing key client relationships, and collaborating with cross-functional teams to align sales initiatives with broader organizational goals. The role demands a proven track record in sales, with strong negotiation, communication, and problem-solving skills, as well as the ability to analyze market trends and adapt strategies accordingly. A bachelor’s degree in business, marketing, or a related field is required, along with a minimum of five years of experience in a sales leadership or management position. Familiarity with CRM systems and data-driven decision-making is essential, along with a results-oriented mindset and a passion for achieving measurable outcomes.
We are committed to ensuring the highest levels of customer satisfaction through responsive service, proactive support, and a dedication to addressing inquiries and resolving issues promptly. The ideal candidate will possess strong interpersonal skills, patience, and the ability to remain composed under pressure while maintaining a positive attitude. Responsibilities include actively listening to customer concerns, providing accurate information, and offering tailored solutions to meet individual needs. Additionally, the role requires meticulous attention to detail to document interactions accurately and follow up as necessary to confirm resolution. Familiarity with customer service software and prior experience in a similar capacity are essential, along with the capacity to work flexible hours to accommodate varying customer demands.
We are seeking a dedicated professional to oversee and enhance staff productivity and attendance metrics. This role involves closely monitoring performance indicators, identifying areas for improvement, and implementing strategies to boost efficiency and punctuality. The ideal candidate will analyze attendance trends, address discrepancies, and develop initiatives to foster a reliable and engaged workforce. Strong analytical skills, attention to detail, and the ability to collaborate with management to support organizational goals are essential. Proficiency in data tracking tools and experience in workforce management are preferred.
Ensuring precise inventory records and data integrity is a critical responsibility within this role. The position involves conducting regular audits and cycle counts to verify stock levels against system records, identifying discrepancies, and implementing corrective actions to maintain accuracy. Proficiency in inventory management software and attention to detail are essential, along with the ability to analyze trends and report findings to management. Strong organizational skills and a methodical approach are required to prevent stock outs, overstocking, and operational inefficiencies.
Implementing measures to mitigate and prevent stock loss constitutes a primary responsibility of this position. The role involves identifying trends, analyzing data, and applying corrective actions to minimize discrepancies between recorded inventory and physical stock levels. Candidates must possess strong analytical skills, proficiency in inventory management software, and the ability to collaborate with cross-functional teams to address underlying causes of shrinkage. Experience in retail or warehouse environments is preferred, along with a keen attention to detail and a proactive approach to problem-solving.
Ensures adherence to all operational regulations, policies, and standards to mitigate risk and maintain organizational integrity. Monitors ongoing compliance with legal, industry, and internal requirements, promptly addressing any deviations or non-conformities. Develops and implements compliance frameworks, procedures, and training programs to foster a culture of regulatory awareness across departments. Collaborates with leadership to assess compliance gaps, recommend corrective actions, and drive continuous improvement in operational processes. Maintains accurate documentation of compliance activities and prepares detailed reports for audits and senior management review.
Bachelor’s degree in Computer Science, Engineering, or a related technical field; minimum of five years of hands-on experience in software development, architecture, or a comparable role; proficiency in multiple programming languages such as Java, Python, or C++; strong problem-solving abilities; prior experience with cloud platforms, distributed systems, or large-scale application design; familiarity with Agile methodologies and CI/CD pipelines; excellent communication skills to collaborate effectively across teams; proven track record of delivering high-quality, scalable solutions; ability to mentor junior developers and contribute to technical decision-making.
A minimum of a bachelor’s degree—or an equivalent qualification—in Business Administration, Management, or a closely related discipline is required.
Seeking candidates with at least three to five years of hands-on experience in supermarket, retail, or hospitality management, demonstrating a proven track record of leadership and operational expertise in dynamic environments.
Proven ability to lead teams and manage personnel effectively.
Strong analytical and organizational skills with a proven ability to solve problems efficiently.
Demonstrates advanced skills in Microsoft Office applications and retail management systems, ensuring efficient operational workflows and data management.
Demonstrates proficiency in a diverse skill set and possesses key competencies essential for success in the role. Exhibits strong analytical abilities and problem-solving aptitude, enabling effective resolution of complex challenges. Displays excellent communication skills, both written and verbal, facilitating clear articulation of ideas and collaboration across teams. Maintains meticulous attention to detail while managing multiple priorities under tight deadlines. Leverages technical expertise and adaptability to navigate evolving business needs and industry trends. Fosters a results-driven mindset, ensuring alignment with organizational goals and continuous improvement.
We seek a dynamic leader capable of effectively managing and inspiring teams to achieve outstanding results. This role demands strong leadership skills, the ability to motivate and guide team members, and a commitment to fostering a collaborative and productive work environment. The ideal candidate will demonstrate expertise in team management, ensuring clear communication, goal alignment, and accountability while driving performance and innovation. Experience in mentoring, conflict resolution, and strategic planning is essential to succeed in this position.
Effectively convey ideas, actively engage with others, and foster positive relationships through strong communication and interpersonal abilities.
Demonstrates strong aptitude for evaluating options and determining the most effective course of action. Exhibits sound judgment in high-pressure situations and adapts approaches based on available data and evolving circumstances. Prioritizes logical reasoning while remaining mindful of potential risks and outcomes.
A strong commitment to delivering exceptional customer service is essential, requiring a proactive approach to addressing and resolving inquiries with efficiency and professionalism. This role demands a keen ability to understand and meet customer needs, ensuring their satisfaction through clear communication and attentive problem-solving. Candidates must demonstrate patience, empathy, and a solutions-oriented mindset while maintaining a positive and respectful demeanor in all interactions. Prior experience in customer-facing roles is preferred, along with the capacity to handle multiple tasks under pressure while upholding high standards of service quality.
Inventory and operational management involves overseeing the organization, tracking, and optimization of stock levels to ensure efficient supply chain operations. This role requires meticulous attention to detail to maintain accurate records, minimize discrepancies, and prevent stock outs or overstock situations. Additionally, it entails coordinating with procurement teams to align inventory with demand forecasts, streamlining workflows to enhance productivity, and implementing systems to improve visibility and control across warehousing and distribution processes. Strong analytical skills are essential for evaluating performance metrics, identifying trends, and driving continuous improvement initiatives to support seamless operational execution.
To apply, kindly follow the submission guidelines outlined below. Select the appropriate method for submitting your application as indicated in the call for applications. Ensure your application adheres to the specified format and includes all required documentation before the stated deadline. Should you require further clarification regarding the application process, do not hesitate to contact the designated office for assistance.
Qualified and motivated applicants are encouraged to submit their CV by emailing hr.fst@penafortenergy.com, ensuring the position title is included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 7 years
