The Extension and Farmer Success Manager will spearhead Vetsark’s initiatives in farmer onboarding, extension support, farm monitoring, and performance evaluation.
This position is tasked with driving strong production, profitability, repayment, and retention results for farmers. The Manager will oversee a team of extension officers and field agents, track farm performance metrics, organize targeted technical support, and guide farmers through every phase of the production cycle.
Oversee and execute a range of critical responsibilities that drive operational excellence and team productivity. Lead and mentor a high-performing team to ensure alignment with organizational goals and deliver consistent results. Manage daily workflows, prioritize tasks, and allocate resources efficiently to meet project deadlines and performance targets. Develop and implement strategies to enhance team collaboration, streamline processes, and foster a culture of accountability and innovation. Monitor key performance indicators (KPIs) to assess progress, identify areas for improvement, and implement corrective actions when necessary. Collaborate with cross-functional departments to align objectives, resolve challenges, and achieve shared business outcomes. Ensure adherence to company policies, industry regulations, and quality standards while maintaining a focus on customer satisfaction and operational integrity.
Seeking a skilled professional to facilitate the seamless onboarding of new farmers and oversee the management of their portfolios, ensuring alignment with organizational goals and compliance standards. This role involves establishing robust onboarding processes, maintaining accurate records, and providing ongoing support to optimize productivity and sustainability. The ideal candidate will possess a strong background in agricultural operations, exceptional organizational abilities, and a commitment to fostering long-term partnerships with farmers. Responsibilities include conducting thorough needs assessments, coordinating training initiatives, and monitoring portfolio performance to drive continuous improvement.
Tasked with recognizing, evaluating, profiling, and integrating poultry and aquaculture farmers into the system, this role involves a comprehensive approach to onboarding stakeholders within these agricultural sectors.
Verify that all farmer Know Your Customer (KYC) documentation, farm evaluations, and baseline data collection processes are fully executed and documented.
Monitor every farmer from the initial deployment of inputs through the production phase, harvest, and ultimately repayment.
Assess farmers for potential renewal, expansion, support suspension, or removal of their contracts based on performance, compliance, and other relevant criteria.
Provide expert guidance and assistance for extension and technical inquiries, addressing issues related to system functionality, troubleshooting, and user concerns with efficiency and precision. Collaborate with cross-functional teams to identify root causes, implement solutions, and ensure seamless integration of technical components. Maintain up-to-date documentation of support cases, resolutions, and best practices to enhance service quality and team knowledge. Demonstrate strong problem-solving skills, clear communication, and a commitment to delivering timely, high-quality support to internal and external stakeholders.
Design and execute comprehensive training initiatives alongside production-support schemes specifically tailored to benefit farmers.
Offer expert recommendations regarding feeding protocols, vaccination schedules, biosecurity measures, mortality management strategies, and overall farm operational procedures.
Organize and conduct on-site farm assessments, provide remote assistance, and facilitate expert consultations as needed.
Review and enforce adherence to approved production plans and input-use schedules by farmers.
We oversee agricultural operations through continuous surveillance and data collection to optimize farm productivity and sustainability. The role involves tracking crop growth, soil conditions, weather patterns, and equipment performance using advanced sensors, drones, and software platforms. Responsibilities include analyzing real-time data to identify trends, forecast yields, and recommend interventions, as well as maintaining accurate records and reporting findings to stakeholders. Candidates must possess a degree in agriculture, environmental science, or a related field, along with proficiency in data analysis tools and familiarity with precision farming technologies. Strong analytical, problem-solving, and communication skills are essential for success in this position.
Monitor and track bird or fish populations, along with key metrics such as mortality rates, feed consumption, weight gain, production expenses, and projected harvest dates to ensure operational efficiency and productivity.
Guarantee that field officers provide precise and punctual farm reports.
Our team is dedicated to ensuring the success of farmers while facilitating repayment assistance, fostering a supportive environment for agricultural growth and financial stability. This role involves providing guidance to farmers on best practices, connecting them with resources, and helping them navigate challenges to achieve sustainable outcomes. Responsibilities include offering tailored advice, monitoring progress, and addressing any obstacles that may arise. The ideal candidate will have a strong understanding of agricultural operations, excellent communication skills, and a commitment to empowering farmers through education and support.
Assist agricultural professionals in enhancing productivity, minimizing losses, and boosting profitability to optimize farm operations and financial outcomes.
Formulate and implement corrective action plans to address performance deficiencies at underperforming farms.
Collaborate closely with the Credit and Recovery departments to proactively mitigate potential defaults.
The position involves managing the coordination of harvest and offtake activities to ensure efficient product movement from field to market. Responsibilities include planning and scheduling harvest timelines, overseeing logistics for product collection and transport, and maintaining clear communication with growers, suppliers, and buyers to align supply with demand. Proficiency in agricultural supply chain operations, strong organizational skills, and the ability to troubleshoot logistical challenges are essential. Experience in crop harvest management or related fields is preferred, along with a solid understanding of quality control and compliance standards.
Prepare precise harvest forecasts to ensure accurate planning and resource allocation.
Perform pre-harvest evaluations to assess crop readiness and quality before the harvesting process begins.
Collaborate effectively with the Commercial, Operations, and Offtake teams to ensure alignment and seamless execution of tasks.
To guarantee compliance with predetermined quality and weight criteria, farmers must be thoroughly checked and verified.
Seasoned professionals sought to oversee and manage field teams effectively, ensuring peak performance and adherence to organizational objectives. Candidates must possess exceptional leadership skills, a strong track record in team management, and the ability to drive operational excellence. Responsibilities include setting clear performance targets, fostering a collaborative work environment, and resolving operational challenges to maintain productivity. Proficiency in strategic planning, communication, and problem-solving is essential, along with a deep understanding of field operations and team dynamics.
Oversee the recruitment and management of extension officers and field agents to ensure effective field operations and team performance.
Responsibilities include allocating farmer portfolios along with defining their geographic coverage areas.
Establish clear benchmarks for farm visits, reporting protocols, and performance metrics to ensure consistent progress and accountability.
Conduct a thorough examination of all field reports ensuring their accuracy and completeness. Validate the data and information presented in each report to confirm adherence to established standards and protocols.
Collaborate on on-site farm evaluations and participate in weekly reviews of portfolio performance.
Investigate and resolve any performance or integrity concerns within the field team to ensure adherence to organizational standards and objectives.
Track and measure performance using key indicators to evaluate progress toward strategic objectives, ensuring alignment with organizational goals while identifying areas for improvement and optimization. These metrics provide actionable insights to refine processes, enhance productivity, and drive continuous growth across all operational functions.
We manage the farmer onboarding and activation rate to ensure seamless integration and engagement.
Maintaining precise and thorough documentation of farmer records is essential.
Ensure all scheduled farm visits are conducted as planned.
Monitoring and analyzing mortality rates, weight gain trends, and overall production performance metrics form a key aspect of this role. Assessing these critical indicators enables the identification of potential issues and informs strategic interventions to optimize outcomes.
Farmers achieving production benchmarks are evaluated on a percentage basis.
Ensuring the financial viability and long-term commitment of farmers remains a critical objective, driving sustainable agricultural practices and supporting rural livelihoods.
Overseeing repayment rates and the overall performance of the portfolio-at-risk metrics remains a key responsibility, ensuring timely collections and minimizing default exposure.
Accurate forecasting of harvest yields is essential to this role.
Field reports must be prepared promptly and accurately, ensuring high-quality documentation.
Enhancing the efficiency and adherence of field agents to established protocols is paramount.
Bachelor’s degree in a relevant field or equivalent professional experience is required, along with a minimum of three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, and familiarity with current trends and methodologies is highly desirable. Strong analytical, problem-solving, and communication skills are necessary to succeed in this position.
A bachelor’s degree in Animal Science, Veterinary Medicine, Agricultural Extension, Fisheries, Aquaculture, or a closely related discipline is required for this position.
Requires a minimum of five years of hands-on experience in agricultural extension services, livestock management, or direct farmer assistance programs.
Proven track record in overseeing and leading extension officers or field agents with proficiency in team coordination and field operations. Demonstrated capability in directing field-based personnel, ensuring adherence to protocols, and optimizing team performance to achieve organizational objectives.
Hands-on expertise in poultry production is essential, with aquaculture experience serving as a valuable asset.
Desired qualifications include prior experience in agricultural credit, farmer monitoring, or structured offtake arrangements.
Proficient in utilizing spreadsheets, mobile applications, and farm-management systems is essential.
Demonstrates a readiness to undertake regular travel as a core aspect of the role.
Proactively identifies and demonstrates proficiency in essential skills and qualifications essential for success in the role. Exhibits a strong command of key competencies that align with the position’s demands, ensuring alignment with organizational goals and performance expectations. Maintains a commitment to continuous professional development to stay current with industry trends and best practices. Demonstrates adaptability in applying competencies to varied challenges and responsibilities, fostering efficiency and effectiveness in role execution.
Possesses extensive expertise in poultry and fish production along with farmer support methodologies.
Demonstrates strong leadership in managing field teams while overseeing performance to ensure optimal outcomes.
The role requires strong expertise in data analysis and reporting, with a commitment to maintaining discipline in these areas.
Consistently demonstrates a strong understanding of commercial principles and risk management strategies. Shows keen insight into market dynamics and the ability to identify potential risks. Applies sound judgment to balance business objectives with risk mitigation. Ensures alignment between operational decisions and organizational goals.
Exceptional ability to communicate effectively and deliver comprehensive farmer training programs is essential.
Integrity, meticulous attention to detail, and strong problem-solving capabilities are essential.
Proficient in collaborating with Operations, Credit, Recovery, Technology, and Commercial teams to achieve shared objectives.
Submit your curriculum vitae and a cover letter via email to hr@vetsark.com.
Qualifications
BA/BSc/HND
