To fulfill this role, the primary objective is to deliver strategic leadership and operational oversight, ensuring alignment with organizational goals and fostering a high-performing team environment. This position demands a keen ability to analyze complex challenges, drive innovation, and implement solutions that enhance efficiency and productivity. Key responsibilities include managing cross-functional initiatives, overseeing budgetary and resource allocation, and cultivating strong stakeholder relationships to support sustainable growth. Candidates must possess a proven track record in leadership, exceptional problem-solving skills, and the capacity to mentor and develop talent while maintaining a results-driven approach.
The Country Manager, Sales & Operations holds a senior executive position and oversees P&L accountability, tasked with enhancing overall business performance, accelerating revenue growth, and ensuring operational excellence across all business locations within the designated coverage area.
This position is responsible for driving the organization toward a scalable, high-performing, and customer-focused model, delivering robust commercial results, maintaining consistent brand alignment, and fostering sustainable expansion.
This position encompasses not just operational responsibilities but also drives market growth, accelerates sales performance, and establishes the frameworks, leadership skills, and organizational structures essential for success in the fiercely competitive quick-service restaurant industry.
We are tasked with executing a high-level strategic mandate focused on driving organizational growth and operational excellence. This role requires a forward-thinking leader capable of aligning long-term objectives with actionable initiatives, ensuring sustainable competitive advantage. Key responsibilities include formulating and implementing comprehensive strategies, fostering cross-functional collaboration, and optimizing resource allocation to achieve key performance indicators. The ideal candidate must possess a proven track record in strategic planning, exceptional analytical skills, and the ability to translate complex data into clear, impactful decisions. Strong leadership, communication, and stakeholder management abilities are essential to engage and inspire teams across the organization.
Responsible for overseeing and driving the complete country-level Profit & Loss (P&L) performance, encompassing revenue generation, cost management, profitability optimization, and sustainable growth initiatives.
Deliver substantial increases in sales revenue and profitability for every outlet and location.
Develop and expand a robust, high-performance operational framework designed to manage multiple units effectively.
Enhance brand positioning while ensuring nationwide consistency in customer experience.
Establish robust commercial discipline and operational governance frameworks to ensure alignment with strategic objectives and regulatory standards.
Construct a resilient leadership pipeline spanning multiple clusters and geographic locations.
Oversee and execute a comprehensive range of duties encompassing strategic planning, project management, and operational oversight to ensure alignment with organizational objectives. Develop, monitor, and refine policies, procedures, and performance metrics to enhance efficiency, productivity, and compliance across all functional areas. Collaborate closely with cross-functional teams to identify opportunities for improvement, streamline workflows, and mitigate risks while maintaining rigorous standards of quality and accountability. Lead initiatives that drive innovation, foster team development, and cultivate a culture of continuous improvement through effective communication, delegation, and resource allocation.
Develop and implement strategic initiatives to drive sales performance and expand market presence, identifying opportunities for business growth and revenue enhancement.
Spearhead revenue growth initiatives across all locations by implementing strategic sales plans.
Drive consistent growth in like-for-like sales while simultaneously enhancing outlet profitability to ensure sustainable financial performance and operational excellence.
Analyze and implement pivotal growth strategies, including pricing adjustments, promotional initiatives, channel optimization, delivery platform enhancements, and strategic partnerships.
Regularly refine sales mix strategies and customer acquisition approaches to ensure ongoing enhancement and effectiveness.
Develop and execute strategic plans to expand the company’s footprint, spearheading the introduction of new retail locations and driving geographic market penetration.
P&L stewardship and strategic commercial leadership constitute primary responsibilities, encompassing the oversight and optimization of profit and loss performance to drive sustainable business growth. This role entails comprehensive accountability for financial outcomes, requiring meticulous analysis of revenue streams, cost structures, and profitability metrics to inform data-driven decision-making and enhance operational efficiency. Additionally, the position demands a proactive approach to identifying commercial opportunities, mitigating risks, and aligning financial strategies with overarching organizational objectives to maximize returns.
Oversee complete accountability for the country-level profit and loss statement, encompassing revenue performance, margin management, and cost structure optimization.
Optimize financial performance by strategically reducing expenses, including food costs, labor expenditures, and overheads, while maintaining high standards of quality.
Develop and enforce robust financial controls and performance monitoring systems across all organizational segments to ensure accountability and alignment with strategic objectives.
To guarantee the operational profitability of each location, ensuring they function as self-sustaining business units.
We are seeking a candidate to drive Operational Excellence and Standardization initiatives. This role will focus on identifying opportunities to enhance efficiency, reduce waste, and establish consistent processes across all departments. The ideal candidate will possess strong analytical skills, a keen eye for detail, and the ability to collaborate effectively with cross-functional teams. Responsibilities include developing and implementing standardized procedures, monitoring performance metrics, and leading continuous improvement projects to optimize operational workflows. A proven track record in process optimization and a commitment to fostering a culture of excellence are essential for success in this position.
Develop and maintain a superior multi-unit operational framework to ensure excellence across all locations. Establish and uphold industry-leading standards while driving consistent performance and efficiency throughout the organization.
Maintain uniform food quality, hygiene protocols, service delivery, and brand standards across every establishment.
Enhance operational performance by optimizing efficiency, accelerating processes, and maximizing productivity throughout all business functions.
Establish and integrate standardized operating procedures (SOPs), comprehensive audit frameworks, and robust compliance systems to ensure consistent operational excellence and regulatory adherence across the organization.
Demonstrates exceptional leadership in shaping and enhancing customer experience while championing brand excellence. The role requires fostering a customer-centric culture, aligning strategies with brand values, and driving initiatives that elevate brand perception. Responsibilities include analyzing customer feedback, refining service standards, and collaborating with cross-functional teams to ensure consistent brand delivery. Strong communication and strategic vision are essential to inspire teams and uphold brand integrity across all touchpoints.
Develop and oversee the comprehensive customer experience strategy from initial engagement to final interaction across every touchpoint.
Deliver a consistently differentiated and superior brand experience across all touchpoints.
Utilize customer insights and feedback as catalysts for innovative advancements and enhanced service delivery.
Position the company at the forefront of the market by establishing it as a premier provider of customer satisfaction and loyalty solutions.
Leveraging data insights to inform strategic choices and operational improvements forms a critical component of this role, ensuring decisions are grounded in empirical evidence rather than intuition alone.
Develop comprehensive performance dashboards and reporting frameworks to aggregate, analyze, and visualize data across all organizational clusters. This role requires designing and implementing scalable systems that provide real-time insights, facilitate data-driven decision-making, and ensure alignment with strategic objectives. The incumbent will oversee the integration of key performance indicators (KPIs), automate report generation, and maintain the accuracy and accessibility of performance metrics for stakeholders at all levels.
Leverage data and analytics to uncover key trends, pinpoint areas of underperformance, and inform strategic decision-making processes.
Foster a high-performance environment grounded in key performance indicators, individual accountability, and ongoing enhancement initiatives.
Enhancing leadership capabilities and fostering skill development constitute integral responsibilities. This encompasses implementing initiatives to strengthen leadership effectiveness and cultivate a high-performing workforce through targeted training and mentorship programs.
Skilled leadership is essential to guide, mentor, and motivate Cluster Managers and Location Managers to achieve their highest potential.
Develop a dynamic organizational culture characterized by high performance, where employees take full responsibility and are held accountable for their actions.
Enhance leadership development initiatives and cultivate a robust succession planning framework throughout the organization.
Assess talent deficiencies and design comprehensive initiatives to foster professional growth while ensuring long-term employee engagement and retention.
Cross-functional integration involves collaborating with multiple departments or teams to align objectives, streamline processes, and enhance overall efficiency. This role requires working closely with stakeholders from diverse backgrounds to ensure cohesive project execution and shared accountability. The position demands strong interpersonal skills, adaptability, and the ability to bridge gaps between varying priorities and workflows. Successful candidates will facilitate communication, resolve interdepartmental conflicts, and contribute to unified decision-making to drive organizational success.
Collaborate closely with Supply Chain, HR, Finance, and Marketing teams to ensure seamless alignment between operational execution and overarching business goals.
Deliver effective cross-functional alignment to foster scalable growth and enhance operational excellence.
Facilitate alignment between brand strategy and in-market execution efforts to ensure cohesive and impactful implementation.
Driving transformation and fostering continuous improvement initiatives are core responsibilities of this role. The position requires identifying opportunities for enhancement, implementing systemic changes, and ensuring sustainable advancements across processes, systems, and organizational culture. Candidates must demonstrate a proactive approach to problem-solving, a commitment to innovation, and the ability to analyze performance metrics to drive measurable outcomes. Strong leadership and collaboration skills are essential to engage stakeholders, align teams with improvement goals, and sustain long-term success.
Drive strategic business transformation efforts with a focus on bolstering scalability and profitability.
Facilitate the widespread implementation and integration of systems, technologies, and contemporary operational methodologies to ensure organizational advancement and efficiency.
Regularly reassess current models with the goal of enhancing their efficiency and overall performance.
The position is designed to drive organizational growth by aligning business strategies with market opportunities, ensuring sustainable competitive advantage. Candidates must possess a minimum of eight years of progressive experience in strategic planning, coupled with a proven track record of executing high-impact initiatives. Responsibilities include developing long-term vision and actionable roadmaps, conducting comprehensive market analyses, and fostering cross-functional collaboration to implement strategic objectives. Strong analytical skills, exceptional leadership, and the ability to translate complex data into actionable insights are essential for success in this role. Additionally, the role requires proficiency in strategic frameworks, financial acumen, and the capacity to adapt strategies in response to evolving business landscapes.
Achieving success in this position hinges upon the capacity to evolve business operations into a high-performing, scalable enterprise that consistently generates profitability.
The position requires the individual to fulfill the following responsibilities:
Drive consistent increases in revenue and enhancements in profitability across every operational site.
Develop and oversee a highly organized, data-informed, and rigorously controlled multi-unit operational framework.
To guarantee that every location consistently achieves robust financial performance while maintaining brand standards, meticulous oversight and strategic execution are imperative.
Develop a scalable operational framework capable of facilitating swift growth while ensuring no compromise in quality standards.
Develop a robust leadership pipeline while fostering a culture rooted in accountability and high performance.
Success is realized when the organization emerges as a leading force in the market—commercially robust, operationally rigorous, and distinguished for outstanding customer experience and delivery performance.
Minimum of five years’ progressive experience in a similar role is essential, along with a degree in business administration, finance, or a related field. Candidates must possess strong analytical and problem-solving abilities, exceptional organizational skills, and the capacity to manage multiple projects concurrently. Proficiency in Microsoft Office Suite, particularly Excel, is required, and familiarity with ERP systems is highly desirable. Excellent communication and interpersonal skills are necessary to collaborate effectively with stakeholders at all levels. Knowledge of industry regulations and compliance standards is also crucial.
With over 15 years of distinguished leadership expertise, the ideal candidate will have a robust background in senior-level positions across quick-service restaurants, retail enterprises, or hospitality environments.
Demonstrated track record of achieving significant revenue growth and enhancing profitability on a large scale.
Proven expertise in financial oversight and commercial strategy, encompassing profit and loss management, stringent cost control measures, and margin optimization.
A strong grasp of operational excellence principles, rigorous food safety protocols, and stringent quality standards is essential.
Accomplished professionals must demonstrate strong leadership capabilities, adept stakeholder engagement, and clear, persuasive communication skills.
Thrives in dynamic, rapidly evolving settings with energy and adaptability, demonstrating resilience in fast-paced, high-growth scenarios.
A strong candidate will exhibit a profile that aligns seamlessly with the role’s demands, demonstrating the necessary competencies, experience, and attributes to excel. Key qualifications include a proven track record in relevant fields, exceptional problem-solving abilities, and strong interpersonal skills. Additionally, the ideal candidate will possess specific technical proficiencies, relevant certifications, and a commitment to continuous learning and professional growth. This individual will thrive in collaborative environments, adapt to dynamic challenges, and consistently deliver measurable results while upholding high ethical standards and a customer-centric approach.
Accomplished leader with a demonstrated ability to guide and expand multi-unit QSR or retail operations on a national scale.
Commercial awareness is strong, supported by extensive experience in owning and managing profit and loss (P&L) statements.
Achieved a proven track record of boosting revenue while optimizing operational efficiency across business functions.
Demonstrated expertise in designing and implementing scalable architectures alongside robust operating frameworks that can be consistently replicated and optimized for efficiency.
Demonstrates a commanding leadership presence capable of inspiring teams, fostering alignment across stakeholders, and ensuring accountability through decisive action and clear expectations.
Proven analytical thinker adept at leveraging data to drive informed decisions, with a demonstrated ability to interpret complex information and translate insights into actionable strategies.
A strong proficiency in managing customer experience and brand delivery across multiple locations is required.
Qualified applicants are invited to submit their CV and application to retentionrecruitment01@gmail.com, ensuring the email subject line includes the specific job title.
Qualifications
BA/BSc/HND
Experience Required
15 years
