We are currently seeking a highly organized and empathetic Doctor-Patient Liaison Officer to enhance our team at DO Health. This key position involves serving as the intermediary between patients and physicians, coordinating and streamlining appointment scheduling while fostering a smooth and supportive experience for all stakeholders.
This role demands strong communication and organizational abilities, meticulous attention to detail, and an initiative-driven mindset for addressing challenges. Ideal candidates are those who are driven by a commitment to enhancing patient care and excel in dynamic, results-focused settings. We encourage you to submit your application for this rewarding position, where you can contribute meaningfully to the healthcare industry.
Reports directly to the Chief Operating Officer (COO), ensuring alignment with executive leadership while overseeing day-to-day operational activities. Collaborates closely with senior management to implement strategic initiatives, optimize workflows, and drive organizational efficiency. Provides regular updates on performance metrics, risk assessments, and key operational challenges to support data-driven decision-making. Leads cross-functional teams to execute company-wide projects, fostering collaboration and accountability. Ensures compliance with company policies, industry regulations, and best practices in all operational processes. Identifies opportunities for innovation, cost reduction, and scalability to enhance long-term business sustainability.
Oversee and execute a wide range of essential duties critical to the role’s success, ensuring alignment with organizational objectives and operational standards. Collaborate cross-functionally with teams to drive efficiency, innovation, and problem-solving while maintaining high standards of accountability. Develop and implement policies, procedures, and best practices to enhance performance, mitigate risks, and foster a culture of continuous improvement. Serve as a primary liaison for stakeholders, providing strategic guidance, resolving escalated issues, and ensuring seamless communication across departments. Monitor progress through key performance indicators, data analysis, and regular reporting informing decision-making and drive measurable outcomes.
Tracking and managing patient reservations to ensure accurate and timely processing.
Professionals must verify and notify doctors of upcoming appointments to ensure punctuality and adherence to schedules, thereby optimizing the efficiency of healthcare services.
Ensuring that physicians initiate consultations punctually is a critical responsibility, as it directly impacts patient satisfaction and operational efficiency. This role involves monitoring appointment schedules, addressing any delays promptly, and coordinating with medical staff to maintain adherence to designated start times. A proactive approach is essential to minimize disruptions and uphold the integrity of the clinic’s workflow.
Assisting patients in resolving any concerns they may have regarding scheduling or completing their appointments.
Efficiently manage and reschedule appointments as required to maintain minimal disruption to both patient and physician schedules.
Respond promptly and professionally to patient inquiries submitted through various communication channels, including phone, email, and Crisp, ensuring all needs and concerns are addressed thoroughly.
Overseeing physician appointment calendars and ensuring efficient allocation of their time across various clinical and administrative duties is required.
Responsibilities include compiling and delivering monthly reports that encompass appointment bookings, doctor schedules, patient feedback, and overall operational efficiency metrics.
In this position, you will drive innovation to enhance patient and physician experiences while streamlining operational efficiency. By implementing strategic improvements, you will contribute to the development of seamless processes that prioritize both accessibility and effectiveness in healthcare delivery.
Qualifications include a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, supplemented by a minimum of five years of progressive experience in financial management or accounting roles. Candidates must demonstrate proficiency in financial analysis, reporting, and strategic planning, along with a strong command of accounting software such as QuickBooks or SAP. Exceptional analytical skills, attention to detail, and the ability to interpret complex financial data are essential. Excellent communication and interpersonal abilities are required to collaborate effectively with cross-functional teams and senior leadership. While professional certifications like CPA or CFA are advantageous, they are not mandatory.
A bachelor’s degree in healthcare administration, business management, or a closely related discipline is strongly preferred.
A minimum of three years of experience in a client-facing position, ideally within a medical or healthcare setting, is required.
Proficiency in customer relationship management systems, appointment scheduling software, or telemedicine platforms is considered a valuable asset.
Meticulous attention to detail and exceptional organizational abilities are essential for this role.
Demonstrated proficiency in analytical reasoning and the capacity to resolve complex issues effectively.
Proven ability to manage time effectively, communicate clearly, and collaborate seamlessly within a team environment is essential.
Demonstrates a capacity for rapid learning and seamless adaptation to emerging technological advancements.
A healthcare administration or medical office management certification would be considered a valuable asset.
Salary commensurate with experience, offering a competitive compensation package designed to attract and retain top talent. The position involves the development and implementation of strategic initiatives, ensuring alignment with organizational goals and objectives. Key responsibilities include project management, cross-functional collaboration, and performance monitoring to drive operational excellence. The ideal candidate must possess a minimum of five years of relevant experience, strong analytical skills, and proficiency in industry-specific tools and technologies. Additionally, excellent communication and leadership abilities are essential for success in this role.
Highly selective, with selection contingent upon relevant experience and demonstrated competencies.
We offer a comprehensive compensation package that includes health, dental, and vision insurance, along with a 401(k) retirement plan with company matching. Eligible employees also receive paid time off, including vacation, sick leave, and holidays, as well as life insurance and disability coverage. Additionally, we provide professional development opportunities, flexible work arrangements, and wellness programs to support your overall well-being.
Enjoy a 50% discount on all DO Health services when used by family members and friends.
Qualifications
BA/BSc/HND
Experience Required
3 years
