Overseeing a range of critical duties, this position entails managing key operational tasks, ensuring adherence to established protocols, and maintaining high standards of performance across assigned functions. Responsibilities encompass coordinating cross-functional efforts, monitoring progress toward objectives, and providing guidance to team members to foster productivity and alignment with organizational goals. Additionally, the role involves analyzing workflows, identifying inefficiencies, and implementing strategic improvements to enhance efficiency and quality. Strong leadership, problem-solving abilities, and meticulous attention to detail are essential to successfully execute these responsibilities.
Installation and configuration of systems, software, and hardware components to ensure optimal functionality and performance.
We visit customer locations to deploy and set up ISP services, encompassing internet access solutions, routers, modems, and related networking hardware.
Adhere to established installation protocols, technical standards, and organizational policies to guarantee precise assembly and seamless connectivity.
Evaluate the functionality of deployed services to confirm adherence to predetermined benchmarks for speed, dependability, and excellence.
Provide customers with comprehensive guidance on the appropriate operation and upkeep of the installed systems and services.
Resolves technical problems and addresses issues efficiently by diagnosing root causes and implementing effective solutions to restore optimal system performance and functionality.
Investigate and address technical challenges associated with network connectivity problems, equipment failures, or service outages.
Address customer complaints and service requests promptly while delivering effective resolutions to their inquiries.
Work collaboratively with internal teams—including coordinators, network operations, and support—to escalate and resolve complex issues as needed.
Ensure meticulous documentation is maintained regarding customer interactions, service requests, and problem resolutions.
Demonstrates strong customer service expertise and effective communication skills, ensuring clear, concise, and professional interactions with clients and stakeholders. Proactively addresses inquiries, resolves issues efficiently, and maintains a positive and helpful demeanor at all times. Facilitates seamless collaboration through attentive listening, tailored responses, and consistent follow-up to meet or exceed expectations.
Maintain professional and courteous communication with customers throughout the installation process to ensure a consistently positive experience.
Convey technical details to clients with clarity and simplicity, promptly addressing any inquiries or issues they present.
Offer strategic suggestions to enhance network performance, implement necessary equipment upgrades, or introduce additional services in alignment with customer needs and established industry standards.
Work collaboratively with sales teams or account managers to collect customer feedback and uncover potential upselling or cross-selling opportunities for services.
Ensure adherence to quality standards and regulatory requirements through rigorous quality assurance and compliance protocols.
Ensure all installations strictly adhere to established company standards, internal policies, and applicable regulatory requirements.
Conduct routine audits and quality assessments of installed services to detect any deficiencies and apply corrective measures accordingly.
To remain current with industry developments, emerging technologies, and leading practices in ISP installations, ensuring service delivery and customer satisfaction are optimized.
Seeking a candidate with a strong academic background and proven expertise in relevant areas to excel in this role. Essential qualifications include a degree in a related field, along with specialized training or certifications as required. The ideal applicant will possess exceptional analytical abilities, effective communication skills, and proficiency in industry-standard tools or software. Additionally, familiarity with current trends and best practices in the sector is highly desirable.
Must demonstrate a track record of meeting deadlines, collaborating effectively within teams, and maintaining a high standard of work quality. Prior experience in a similar position is preferred but not mandatory for motivated individuals willing to learn and adapt.
A high school diploma or its equivalent is required; additional technical certifications or a degree in a relevant field is strongly preferred.
Requires demonstrated expertise in implementing network installations, with a preference for candidates having a background in ISP or telecommunications settings.
Demonstrates a deep understanding of networking principles, standards, and infrastructure components, including routers, switches, modems, and cabling systems.
Demonstrated ability to diagnose and resolve network connectivity challenges and technical issues with efficiency.
Proficient in utilizing a range of operating systems, including Windows, Linux, and macOS, along with network diagnostic tools.
Proficient in communication and customer service to engage seamlessly with customers and collaborate efficiently with internal teams.
Demonstrated capability to operate autonomously, manage competing priorities efficiently, and consistently deliver results within specified deadlines in an outdoor or remote work setting.
Holds a valid driver’s license and demonstrates flexibility to travel to client locations as needed.
Proficient in the physical handling and transport of networking equipment during installation procedures.
Interested candidates are required to apply by following the designated application method. This process ensures all applications are submitted in accordance with the outlined procedures. Applicants must adhere strictly to the specified instructions to be considered for further review. Failure to comply with the application method may result in the application not being processed.
Qualified and motivated applicants are invited to submit their resume via email to recruitment@cobranet.ng, ensuring the job title is clearly indicated in the subject line.
Qualifications
BA/BSc/HND
