To accomplish the stated mission objectives efficiently and effectively, the selected candidate will be responsible for executing critical tasks, ensuring alignment with organizational goals. The role requires a strong background in relevant fields, with proven experience in similar responsibilities, and the ability to adapt to evolving challenges. Key duties include strategic planning, operational execution, and maintaining high standards of performance while collaborating with cross-functional teams. Additionally, the position demands excellent communication skills, problem-solving capabilities, and a commitment to continuous improvement.
ERA Pharma strives to deliver exceptional, cost-efficient products and services to our esteemed partners and customers, aligning with the organization’s overarching mission and vision.
The Quality Coordinator oversees the development, integration, and continuous improvement of the Quality Management System (QMS) within pharmaceutical warehouse and supply chain processes, ensuring strict adherence to ISO 9001, GDP, GSP, PCN regulations, pharmacovigilance requirements, and all relevant regulatory standards.
This position delivers expert technical leadership in regulatory compliance, audit preparedness, quality governance, risk mitigation, pharmacovigilance coordination, process optimization, and continuous enhancement initiatives. Serving as a key strategic advisor on quality matters, the role enhances operational reliability, reduces regulatory exposure, facilitates organizational growth, and upholds service excellence throughout the supply chain ecosystem.
The primary responsibilities encompass a range of tasks essential to the role, including overseeing daily operations, managing team performance, and ensuring adherence to company policies and procedures. Additionally, the position requires collaboration with cross-functional departments to achieve organizational objectives, as well as the development and implementation of strategic initiatives to drive growth and efficiency. Strong leadership, problem-solving abilities, and exceptional communication skills are imperative for success in this role. The ideal candidate must possess a proven track record in a similar position, with a minimum of five years of relevant experience in the industry.
Develop and enhance the unified Quality Management System (QMS) for warehouse and supply chain processes to uphold compliance with ISO 9001 and pharmaceutical regulatory standards.
Lead cross-functional quality oversight activities, ensuring adherence to Good Distribution Practices (GDP), Good Storage Practices (GSP), Post-Cycle Notification (PCN) compliance, pharmacovigilance requirements, cold chain management protocols, inventory traceability systems, and controlled substance handling procedures.
Coordinate enterprise-level document control processes, encompassing SOP lifecycle management, quality manuals, CAPA documentation, deviation records, audit documentation, and training compliance systems.
Oversee intricate quality investigations encompassing deviations, non-conformities, temperature excursions, customer complaints, inventory discrepancies, and operational failures, with a strong emphasis on executing thorough root cause analysis and implementing corrective and preventive actions (Caps).
Coordinate pharmacovigilance activities, ensuring the escalation of adverse drug reactions, thorough investigations into product quality complaints, and compliance with regulatory reporting standards, all in adherence to relevant guidelines.
Perform thorough evaluations of quality risks and establish proactive measures to mitigate potential operational, financial, compliance, and reputational hazards.
Facilitate regulatory licensing operations, conduct PCN inspections, manage ISO certification procedures, perform partner audits, and oversee external compliance evaluations.
Assess quality trends, compliance data, audit results, and operational performance metrics to pinpoint systemic deficiencies and establish enduring process enhancements.
Spearhead ongoing enhancement projects to bolster operational efficiency, elevate compliance maturity, enhance service quality, and optimize organizational performance.
We seek a dynamic Engagement professional to cultivate meaningful relationships and drive impactful interactions with our stakeholders. The ideal candidate will possess a robust background in relationship management, coupled with exceptional communication and interpersonal skills. Key responsibilities include developing and implementing engagement strategies, fostering collaboration across teams, and analyzing feedback to enhance overall satisfaction. Proficiency in CRM tools, data analysis, and proficiency in both written and verbal communication are essential. Additionally, the role demands creativity, adaptability, and a results-driven mindset to achieve organizational objectives.
To foster cohesive collaboration among warehouse, procurement, logistics, pharmacy, and management teams, this role drives alignment toward organizational quality objectives, ensures adherence to compliance priorities, and upholds operational standards.
Act as the central liaison for all audit-related functions, including internal audits, mock audits, external audits, certification processes, and regulatory inspections, while maintaining a state of constant audit preparedness.
Partner with diverse teams across the organization to enhance unified operational controls, compliance frameworks, and service delivery mechanisms.
Drive comprehensive, organizationwide quality and compliance training programs, covering ISO 9001 standards, Good Distribution Practices (GDP), Good Storage Practices (GSP), pharmacovigilance protocols, Corrective and Preventive Action (CAPA) systems, Product Change Notification (PCN) requirements, and Standard Operating Procedure (SOP) adherence.
Engage in professional interactions with regulatory authorities, auditors, certification bodies, vendors, and partners regarding quality, compliance, and regulatory issues.
Support informed strategic choices by delivering accurate reporting, developing KPI dashboards, conducting risk analysis, tracking compliance trends, and providing operational quality insights.
Deliveries must be managed efficiently and punctually, ensuring all packages reach their destinations in optimal condition. Candidates should possess a valid driver’s license and a clean driving record, along with the ability to operate delivery vehicles safely. Responsibilities include loading and unloading cargo, navigating routes effectively, and maintaining accurate records of deliveries. Strong time management skills and attention to detail are essential, as is the capacity to work independently and adapt to varying schedules. Prior experience in delivery services or a related field is advantageous, though not mandatory for consideration.
Ensure the delivery of high-quality services by seamlessly coordinating quality systems, operational controls, and regulatory compliance activities.
Ensure all Corrective and Preventive Actions (Caps), deviations, audit findings, pharmacovigilance actions, and compliance action plans are closed promptly in accordance with established deadlines.
Ensure meticulous documentation standards, precise data integrity, complete process traceability, and strict adherence to operational compliance throughout warehouse and supply chain operations.
Monitor quality key performance indicators (KPIs) and facilitate management review processes by providing data-driven recommendations to enhance both operational efficiency and quality standards.
Foster an environment characterized by accountability, ongoing enhancement, operational excellence, and adherence to regulatory standards within operational teams.
Facilitate the effective certification, recertification, and ongoing compliance of ISO 9001 and additional relevant quality and regulatory standards.
Enhance quality management frameworks and streamline integrated operational workflows to bolster organizational expansion, scalability, operational robustness, and client satisfaction.
We seek candidates with advanced expertise in specialized fields, ensuring a deep understanding of industry-specific principles, methodologies, and best practices. Applicants must demonstrate proficiency in applying this knowledge to solve complex problems, drive innovation, and enhance operational efficiency. The ideal candidate will possess a proven track record of leveraging technical or domain-specific skills to achieve measurable results, supported by relevant certifications or advanced education where applicable.
A Bachelor of Pharmacy (B. Pharm) degree is mandatory for this role.
A current and valid PCN practicing license is essential for this position.
A minimum of one to two years of progressively responsible experience in pharmaceutical quality assurance, warehouse operations, pharmacovigilance, regulatory compliance, or supply chain quality management is required.
Proven track record in facilitating ISO 9001 implementation, overseeing Quality Management Systems (QMS), managing internal and external audits, coordinating regulatory inspections, leading Corrective and Preventive Action (CAPA) initiatives, and ensuring continuous compliance with quality standards.
Proficiency in GDP, GSP, ISO 9001 standards, pharmacovigilance requirements, PCN regulations, quality risk management systems, cold chain management, and pharmaceutical quality standards is essential.
Proven track record in overseeing quality enhancement projects, managing regulatory documentation frameworks, and implementing compliance initiatives in highly regulated healthcare or pharmaceutical settings.
A relevant quality certification, such as an ISO 9001 Internal Auditor credential or another quality management certification, would be highly advantageous.
Experienced in utilizing Microsoft Office Suite, ERP systems, inventory management software, quality documentation platforms, and data analysis/reporting tools is required.
Exceptional analytical abilities, leadership prowess, adept stakeholder management, strong organizational capabilities, proficient project coordination, and advanced problem-solving skills, coupled with meticulous attention to detail.
Compensation includes a competitive salary along with comprehensive benefits that contribute to overall well-being and professional growth.
A gross monthly remuneration of NGN 331,914.24 is offered for this position.
Competitive benefits package including comprehensive health, dental, and vision insurance; employer-matched retirement savings plans; paid time off and holidays; professional development opportunities; and wellness programs to support work-life balance and employee well-being.
Comprehensive health insurance benefits are provided as part of the compensation package, ensuring employees have access to medical services and financial protection against healthcare expenses. These benefits typically include coverage for doctor visits, hospital stays, prescription medications, and preventive care. Eligibility for enrollment usually begins after a probationary period, with options for individual, spousal, or family coverage. Employees may also have the opportunity to select from different plan tiers based on their needs and budget. Additionally, wellness programs and mental health support may be included to promote overall employee well-being.
Delivers a discretionary performance bonus based on individual and company achievements, assessed quarterly and annually, with eligibility determined by performance metrics, tenure, and overall contributions to organizational goals.
The provision of a 13th month salary, payable as a lump sum in December, is included in the compensation package. Eligibility for this benefit is contingent upon continuous employment throughout the calendar year. To qualify for the full amount, employees must remain with the company through the end of November. This benefit serves as a performance incentive and a retention strategy to foster long-term commitment.
Conduct an annual evaluation of skills to measure proficiency and identify areas for professional growth, ensuring alignment with organizational objectives and individual career aspirations.
Key Areas of Note
To stay informed of current medical advancements, technologies, and evidence-based practices, actively participate in continuing education courses, attend professional meetings, and regularly review medical journals.
Investigate atypical symptoms and potential therapeutic approaches by collaborating with physicians and other healthcare professionals to ensure comprehensive analysis.
Proven proficiency in analytical thinking, problem-solving, and effective communication are essential. Demonstrates a strong capacity to work independently as well as collaboratively within a team environment. Exhibits meticulous attention to detail and a commitment to maintaining high standards of accuracy. Possesses the ability to manage multiple priorities efficiently while adhering to deadlines. Familiarity with industry-specific tools, software, or methodologies is required. Exhibits adaptability in dynamic settings, with a willingness to embrace new challenges and continuous learning. Strong organizational skills and the capacity to prioritize tasks effectively are critical. Maintains a professional demeanor and demonstrates ethical conduct in all professional interactions.
Proficient in computer literacy is essential, encompassing a strong grasp of various software applications, operating systems, and digital communication tools. This role demands familiarity with productivity suites such as Microsoft Office or Google Workspace, as well as the ability to troubleshoot basic technical issues independently. Candidates should possess the capability to navigate online platforms securely, manage files efficiently, and adapt to new digital tools as required. Strong organizational skills and attention to detail are critical to maintaining productivity in a technology-driven environment.
Demonstrates exceptional interpersonal skills with a strong emphasis on clear and professional communication, ensuring a seamless customer experience through attentive service and responsiveness.
We seek a compassionate, dedicated, and highly professional individual who demonstrates exceptional care in their work. The ideal candidate will bring unwavering commitment to their responsibilities while maintaining a professional demeanor in all interactions. Strong dedication to the role and a compassionate approach to others are essential qualities for success in this position.
Delivers results effectively within tight deadlines and high-pressure environments, maintaining productivity and professionalism under challenging circumstances.
A compassionate, empathetic, and nurturing bedside demeanor is essential for this role.
Seasoned professionals skilled in leadership and teamwork are encouraged to apply for this role. Candidates must demonstrate a strong ability to guide teams, foster collaboration, and inspire collective success. The ideal applicant will have a proven track record of leading diverse groups, resolving conflicts, and driving projects to completion through coordinated effort. Experience in mentoring team members, delegating responsibilities, and maintaining high morale is essential, as is the capacity to adapt leadership styles to meet varying team dynamics.
We value individuals who demonstrate strong problem-solving skills and take initiative in their work. Those who excel in this role are proactive, resourceful, and capable of identifying and resolving challenges independently. You should possess the ability to analyze complex situations, develop effective solutions, and implement them efficiently. Additionally, we seek candidates who show a willingness to go beyond their defined responsibilities, contributing innovative ideas and driving continuous improvement.
Proficient in managing time effectively and maintaining meticulous organizational skills are essential for this role. The ability to prioritize tasks efficiently, meet deadlines consistently, and maintain a structured approach to workload distribution is required. Strong organizational capabilities, including the management of schedules, resources, and workflows, are necessary to ensure smooth operations and productivity.
Attention to detail is a critical requirement for this role, ensuring accuracy and precision in all tasks performed. The ideal candidate must demonstrate meticulousness in reviewing documents, identifying discrepancies, and maintaining consistency across projects. Strong analytical skills are essential to spot errors, verify data, and uphold high standards of quality. This position demands a methodical approach to problem-solving, along with the ability to prioritize tasks effectively and deliver error-free work consistently.
The professional setting involves a collaborative workspace designed to facilitate teamwork and innovation, with modern amenities and ergonomic furniture to ensure comfort and productivity throughout the workday. Regular hours are typically observed, though occasional flexibility may be required to accommodate project deadlines or team meetings. The role demands adherence to company policies, maintaining a high standard of professionalism, and fostering an inclusive atmosphere that encourages open communication and mutual respect among colleagues.
The work environment for this role reflects the conditions employees encounter while fulfilling the core responsibilities of the position. Adjustments may be provided to support individuals with disabilities in performing these essential duties. While the ambient noise level typically remains moderate, it may occasionally rise due to collaborative discussions or group activities. ERA Clinics maintains a tobacco-free workplace.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
