About the job
At Liebherr, innovation, quality, and reliability are paramount—especially within the earthmoving and mining industries. Our machinery defines industry benchmarks, and with a worldwide service network, we deliver swift, expert on-site assistance. Join the global Liebherr team and help drive progress alongside us.
We seek an accomplished professional to join Liebherr Nigeria Ltd., requiring an individual with substantial industry experience.
The Service Manager for Earthmoving & Mining will oversee the afterwales service operations for equipment in Nigeria, ensuring superior service delivery, enhanced equipment uptime, and increased customer satisfaction. Additionally, the role will focus on expanding the service business and driving overall growth in this sector.
You will be responsible for executing a range of duties, including [specific tasks], ensuring they are completed accurately and efficiently. Collaboration with team members will be essential to meet project deadlines and maintain high standards of work. Additionally, you may be tasked with [other responsibilities], which require strong attention to detail and problem-solving abilities. The role demands proficiency in [specific skills or tools] and the capability to adapt to evolving priorities. Strong communication skills and a proactive approach are also necessary to foster productive working relationships.
Manage all field and workshop operations to guarantee safe, efficient, and high-quality service delivery.
Act as the primary point of contact for customers, addressing their inquiries and resolving issues with a focus on efficiency and satisfaction.
Leadership responsibilities include providing direction, guidance, and oversight to service teams to ensure optimal performance and adherence to organizational standards.
Technical Support involves providing expert assistance in diagnosing issues and performing comprehensive repairs to ensure optimal system functionality.
Ensure the availability of necessary parts and enhance service planning processes to maximize efficiency.
You will manage warranty operations and drive continuous quality enhancement initiatives, ensuring efficient handling of warranty claims and proactive measures for ongoing improvement.
Leverage strategic initiatives to enhance service revenue streams and maximize warranty recovery opportunities.
Cost & Reporting: Monitor expenditures and evaluate performance relative to key performance indicators to ensure financial efficiency and accountability.
Ensure strict adherence to all regulatory standards and Health, Safety, and Environment (HSE) protocols throughout operations.
We seek a candidate with a diverse skill set encompassing both technical and interpersonal competencies. The ideal applicant must demonstrate proficiency in relevant software tools, analytical thinking, and problem-solving capabilities to address complex challenges efficiently. Strong communication skills are essential to collaborate effectively with cross-functional teams and articulate ideas clearly. Additionally, the role requires meticulous attention to detail to ensure accuracy in all tasks and adherence to established protocols. Prior experience in a similar position is preferred, as is the ability to adapt to dynamic environments and prioritize workloads effectively. A commitment to continuous learning and professional development is also highly valued.
A Bachelor’s degree in mechanical, electrical, or a related engineering discipline is required for this position.
Seasoned professionals with 7 to 10 years of hands-on experience in heavy equipment service, particularly within mining or earthmoving sectors, are encouraged to apply.
Seasoned professionals with a track record of successfully leading high-functioning service teams and optimizing operational performance are encouraged to apply.
Highly committed to delivering exceptional customer service, this role demands a strong dedication to ensuring customer satisfaction and fostering positive client relationships. The ideal candidate will prioritize customer needs, address inquiries promptly and professionally, and consistently seek ways to enhance the overall customer experience.
Possesses comprehensive technical expertise in hydraulics, engine systems, and electrical components.
Proficiency in operating Liebherr machinery constitutes a favorable qualification.
Proficient in English with exceptional verbal and written communication skills, enabling clear and effective interaction in professional settings.
Professional rewrite:
A demonstrated willingness to undertake regular travel throughout Nigeria is essential for this role.
Qualifications
BA/BSc/HND
Experience Required
7 - 10 years
