Responsibilities
Engage Mass Affluent Inactive and dormant accounts towards reactivations.
Drive the adoption of active customers on digital platforms and lending platforms.
Develop and maintain strong relationships with customers through virtual engagements.
Understand customers’ needs, preferences, and financial goals to offer tailored solutions that align with the customer’s financial objectives.
Deepen customer relationships by cross-selling the bank’s products, services, and offerings.
Improve portfolio quality through the growth of Current and Savings Accounts.
Implement strategies and initiatives to engage customers and ensure their continued participation and utilization of the services.
Monitor account activity and take appropriate actions to retain customer interest and satisfaction, thus safeguarding against inactivity.
Carry out consistent engagement with the portfolio customers with accurate & and complete capture of interaction details.
Ensure accurate logging and escalation of complaints.
Ensure accurate and timely resolution of customer queries.
Skills / Requirements
Sales & Marketing skills
Customer needs identification
Negotiation
Knowledge of Banking Operations
Complaints Management – Account Management
Creative Thinking – Customer Relationship Management
Familiarity with CRM (Customer Relationship Management) Software
Cross-selling Skills
Proficiency in basic computer skills.
Strong Listening and Probing Skills.
Excellent Communication and Persuasive Skills.
Ability to maintain a positive attitude.
Interpersonal relations
Initiative
Decision Quality & Problem
solving time & Self-Management.
Interested and qualified candidates should send their CV and Cover letter to: recruit@septagusconsulting.com using the job title as the subject of the mail.Note: Candidate must not be more than 28 years upon application, attach your CV, school results, O’level result and birth certificate.
Apply via :
recruit@septagusconsulting.com
