Job Description
The Virtual Banker will be responsible for providing seamless digital banking services, managing customer relationships, and driving financial product adoption through virtual channels.
This role requires a tech-savvy, customer-focused, and sales-driven professional with strong communication skills and expertise in digital banking operations.
Responsibilities
Manage customer interactions via digital channels (phone, email, live chat, and mobile banking platforms) to provide real-time banking solutions.
Offer personalized financial advice, assisting clients with banking transactions, product recommendations, and account management.
Promote and cross-sell banking products, digital payment solutions, loans, and investment offerings to drive revenue growth.
Resolve customer inquiries, complaints, and transaction issues with speed, accuracy, and professionalism.
Monitor and track customer engagement metrics, ensuring high levels of satisfaction and service efficiency.
Collaborate with internal teams (operations, compliance, and risk management) to ensure seamless service delivery.
Requirements
Maximum 28 years old.
Minimum of B.Sc. (Second Class Lower) in Banking & Finance, Business Administration, or related fields.
At least 1–3 years in digital banking, virtual customer service, or financial advisory.
Strong knowledge of mobile banking, digital payment platforms, and virtual banking operations.
Proficiency in CRM software, banking applications, and Microsoft Office Suite.
Proven ability to cross-sell banking products and drive financial inclusion.
Excellent communication, problem-solving, and relationship management skills.
Ability to thrive in a fast-paced digital banking environment.
Apply via :
docs.google.com
