Job DescriptionKey FocusThe purpose of the role is to provide quality underwriting outcomes for the Commercial/Persona lines underwriting function through effectively maintaining underwriting standards and providing quality client and broker service. Must be multi skilled with the ability to mentor and train junior underwriters and have high technical knowledge. Description
Underwrites in accordance with standards, policies and procedures
Ensures that all documentation is issued, checked and authorised prior to despatch
Ensures queries are resolved in line with company standards
Ensures timeous and accurate management of mail count
Requests, monitors survey and survey requirements as per laid down procedures
Corrects unprofitable policies
Maintains service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
Resolves escalated customer queries and complaints and provide feedback to customers on matters resolved.
Shares knowledge on, and participate in, the creation of new standards, control systems and procedures to maintain service delivery.
Key Result AreasPersonal Effectiveness:
Accountable for service delivery through own efforts.
Individually accountable for managing own time, tasks and output quality over periods of 1 day to a max of three months.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.
Customer ServiceManages effective customer service and relations to deliver customer service satisfactionCompliance
Adhere to all financial requirements and ensure cost control
Adhere to governance controls
Operational Efficiencies
Effectively maintains underwriting standards and provides quality client and broker service
Implements continuous improvement in work processes, procedures and schedules
Maintains people practices in line with organisational guidelines, policies, culture and values
Qualifications
First degree
2-5 yrs experience
Strong technical underwriting knowledge.
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