Reporting Line: This role reports to the Training Team LeadJob SummaryThe Training Coordinator will be responsible for managing the development and execution of brand standards, with a primary focus on providing training systems to employees at restaurant-level across all levels.Job Description
Responsible for the development of quality in store management in Corporate Stores.
Responsible for maintaining the appropriate number of trained employees in all stores.
Provide train the trainer for store manager’s management training curriculum.
Monitor and follow up with Operations Manager and District Operations Manager (DOM) to ensure proper utilization of training manuals. Provide updates to DOM on progress within the area.
Through regular store visits track and monitor trainee performance and progress through training completion of training manuals
Schedule, coordinate and teach the Training classes for Crew Members and Managers.
Coordinate with the Training Manager to obtain new product roll-out materials, new procedures, job aids, etc
Schedule and deliver new product roll-outs and procedures training to DOM’s and GM’s.
Track and monitor new product and procedure roll-out training completion and monitor results.
Provide remedial training as appropriate based on operational assessments or other identified needs.
Coach GM’s to assess, address and resolve training issues as well as assist DOM in developing their skills.
Assist HR in the functional training of newly promoted/hired ARM’s and GM’s training.
Enter all appropriate training completion into Training Report template.
Ensure stores enter training completions leading to certifications for all category of employees.
Monitor and assess training completion and history of all CSR’s, Drivers, Shift Mangers, Level 1, 2 & 3 AM’s, and GM’s . On a period basis, alert Training Manager of deficiencies and recommend corrective action.
Complete all weekly, period and quarterly reporting as directed by Training Manager.
Qualifications and Requirements
3-5 years supervisory experience required (Experience in Quick Service Restaurant will be of advantage)
Training experience in a multi-unit environment with a dispersed workforce
2+ years formal training experience required
Associate or Bachelor’s degree preferred
Outstanding interpersonal and communication skills required
Outstanding motivation skills and positive attitude required
Outstanding presentation skills required
Ability to schedule, coordinate, and monitor multiple activities (“multi-tasking”) required
Capability with MS Office applications (Word, Excel, Powerpoint) required
Presents and professional demeanor
Ability to:
Make decisions and exercise sound judgment.
Ability to work a flexible schedule based on business needs, which may include evenings, weekends and holidays
Demonstrated self-starter and problem solver with excellent interpersonal skills
Focused on attention to detail, taking initiative, and working in a positive environment
Able to work under pressure and tight deadlines and at the same time deliver time results and reports.
Team player and fast worker
Applicants should send CVs to recruitment@eatngo-africa.com
Apply via :
recruitment@eatngo-africa.com
