Job description
Assist in developing and maintaining tool infrastructure including ITSM, ITOM and Workplace enablement toolset.
Hands-on responsibility over the monitoring & control system of infrastructure and applications.
Responsible for the ongoing activities of the monitoring & control tools: installations, upgrades, solving problems, vendors relationship.
Responsible to configure the M&C tools including ongoing inspections and constant improvements.
Develop scripts, reports and other solutions for monitoring
Reduce false alarms and support alert analysis.
Provides 7×24 support on a rotating schedule.
Desired Skills and Experience
First degree or equivalent in a relevant discipline.
Familiar with at least one or more of BMC/IBM/HP/CA TSM toolset to implement, design and consult.
Familiar with at least one or more of VMware/Cisco/Microsoft/Redhat/IBM/Oracle toolset or Open Source IT Operation (ITOM) tool suite to monitor performance, capacity and health check.
ITIL certification is preferred.
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