Job Summary:
We seek a results-driven Telesales Team Lead to oversee our telesales team in a fast-paced loan company. The ideal candidate will manage a team of telesales agents, drive sales performance, ensure excellent customer service, and maintain compliance with lending regulations.
Key Responsibilities:
Team Management & Supervision: Lead, coach, and motivate a team of telesales agents to achieve sales targets and KPIs.
Sales Strategy Execution: Develop and implement strategies to maximize loan sales and conversion rates.
Performance Monitoring: Track team performance, analyze sales metrics, and provide regular reports to management.
Training & Development: Conduct training sessions to enhance the skills of telesales agents in loan product knowledge, customer engagement, and objection handling.
Quality Assurance & Compliance: Ensure adherence to company policies, financial regulations, and ethical lending practices.
Customer Engagement: Address escalated customer inquiries and complaints, ensuring a positive customer experience.
Process Improvement: Identify gaps in the sales process and recommend improvements to enhance efficiency and effectiveness.
Requirements:
Education: Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
Experience: Minimum of 2-4 years of experience in telesales, with at least 1 year in a leadership role (preferably in a financial institution or loan company).
Skills:
Strong leadership and people management skills
Excellent communication and negotiation abilities
Sales-driven mindset with a proven track record in loan sales
Ability to analyze data and make data-driven decisions
Familiarity with CRM tools and telesales software
Knowledge of loan products, credit assessment, and financial regulations
Preferred Qualifications:
Experience in consumer lending, microfinance, or banking
Proficiency in Microsoft Excel and reporting tools
Ability to work under pressure and meet sales targets
Salary & Benefits:
Competitive salary with performance-based incentives
Transportation, Airtime and feeding allowance and other benefits
Career growth opportunities within the organization
Interested and qualified candidates should forward their CV to: ericvstahr@linkcredit.ng using the position as subject of email.
Apply via :
ericvstahr@linkcredit.ng
