Technology Operations Manager

Key Duties and Responsibilities

Establish the needs of users and monitor user access and security
Carry out capacity planning
Monitor performance and manage parameters to provide fast responses to front-end users.
Consider both back-end organisation of data and front-end accessibility for end-users.
Install and test new versions of the database management system (DBMS)
Maintain data standards, including adherence to the Data Protection Act
Managing database access and permissions
Manage the security and disaster recovery aspects of databases.
Review and manage database security, integrity, and backup procedures
Communicate regularly with technical, applications and operational staff to ensure database integrity and security
Maintain & Monitor data warehouse
Provide Level 2 production support and manageincident resolution against established SLAs
Maintain and update application configuration including user security as needed to meet the business requirements
Manage service requests to fulfill business and product support requests
Plan and ensure timely housekeeping and Infrastructure maintenance activities to support applications
Create/update support procedures and ensure proper maintenance of standard operating procedure (SOP)
Ensure that local application solutions are implemented and supported in line with Corporate IT standards and governance principles
Manage IT staff by recruiting and training employees, communicating job expectations, and monitoring performance
Monitor daily operations of IT systems, including server hardware, software, networks and operating systems.
Coordinate technology installations, upgrades, and maintenance
Select and purchase new and/or replace hardware and software, when necessary
Test, troubleshoot, and modify information systems so that they operate effectively
Generate performance reports for operating systems
Ensure all IT activities are performed within the parameters of applicable policies, regulations & best practices
Install new upgrades for hardware and software
Develop data backup systems and disaster recovery contingencies
Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures
Stay up-to-date with advances in technology and industry best practices
Work closely with the Head of Information Technology

Key Requirements

Education and Work Experience:

Bachelor’s Degree in a relevant subject such as Computer Science, Software Engineering, Electronic Engineering, Mathematics, Physics, or related discipline
Professional DBA certification
Minimum of Four (4) years DBA experience in a reputable organisation.
DevOps and Agile methodologies
Experience of managing large teams including outsourced and offshore resource
Experience of virtualized environments including Azure
Proven experience in managing IT infrastructure and services
Experience with computer networks, network administration, and network installation
Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security
Proficient in Microsoft Windows software, including server, office, and exchange.
Management and leadership skills
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Highly organized and detail-oriented
Excellent analytical and problem-solving skills.

Skills and Competencies:

A good knowledge of Information Security & Data Privacy such as the Data Protection Act, ISO 27001, etc.
Excellence technical skills
Very good written communication
Proactive and highly organized, with strong time management and planning skills and a proven ability to multi-task.
A logical approach to work
The ability to prioritise tasks
A service-oriented individual
Business awareness and understanding of business requirements of IT
100% total compliance of staff with company IT & email policies, procedures, processes and SLAs
Backlog of risk vulnerabilities handled first time correctly
Number of locking/blocking/deadlocking
Number of security breech reported as a request of SQL injection attack, etc.
Number of repeated exceptions, frequency of occurrence and probable magnitude of impact
Number of capacity planning & maintenance report
Number of failed jobs
99.999% uptime & availability.

Interested candidates and qualified candidates should send their CV to: people@intelligentinnovations.co using the Job Title as the subject of the mail.

Apply via :

people@intelligentinnovations.co