Job Summary
As a Technical Support Personnel at Pajuno, you will be the frontline support for customers encountering printer-related issues, ensuring timely resolutions while upholding the highest standards of information security. Your role is critical to maintaining customer satisfaction and operational efficiency.
Key Responsibilities
Technical Support
Respond to customer inquiries via phone, email, or chat regarding printer hardware/software issues.
Diagnose and troubleshoot printer problems e.g. hardware failures
Guide customers through printer setup, driver installation, and software configuration.
Provide step-by-step assistance for routine maintenance (cartridge replacement, print head cleaning, and jam clearance).
Coordinate warranty repairs and liaise with service centers for advanced troubleshooting.
Document all interactions, issues, and solutions in the company’s ticketing system.
Escalate complex cases to senior technical teams and follow up for resolution.
Develop and update support materials (FAQs, user manuals) to empower customers.
Information Security (ISMS)
Classify and label information assets per Pajuno’s security policies.
Monitor and report on the security status of assigned assets.
Maintain updated asset inventories and participate in risk assessments.
Adhere strictly to Pajuno’s information security protocols.
Requirements
Education:
Minimum HND/BSc in Electrical/Electronics Engineering (preferred) or Computer Science/Engineering
Strong academic background in Further Mathematics is a distinct advantage
Technical Competence:
Must be technically inclined with demonstrated aptitude for hardware troubleshooting
Solid understanding of electromechanical systems (for printer hardware support
Experience:
2 years in technical support roles involving hardware troubleshooting
Experience with printer systems or similar electromechanical devices preferred
Ability to work independently and meet SLAs.
Willingness to undergo continuous training on new printer technologies.
Commitment to information security best practices.
Familiarity with ticketing system
Interested candidates should send their CV to recruitment@pajuno.com with the subject: “Technical Support Personnel – [Your State]” (e.g., “Technical Support Personnel – Lagos”)
Apply via :
recruitment@pajuno.com
