Job Description
Quest Oil and Engineering Services is urgently in need of a Technical Services Manager (TSM) with a strong technical and operations background to support our technical and services team.
He will be responsible for managing and directing all technical and servicing staff.
This role is responsible for understanding the company and customer’s technical & servicing needs; developing, defining and implementing short and long term technical and Service strategies to achieve company and customer needs.
He must have the ability to generate profit for the company.
Responsibilities Key accountabilities include:
Supervises all technical and services staff by assigning and coordinating work assignments and resolution of critical technical and procedural problems.
Works cooperatively with the management and aftermarket manager to develop strategic and tactical plans to facilitate and coordinate delivery of technical duties and services.
Develops procedures to measure the capacity for performance relative to current and future activities. Based on these measures, coordinates the acquisition of additional resources.
Maintains technical and operational documentations
Contribute towards the achievement of company’s strategic and operational objectives
Examine financial data/statements and use them to improve profitability
Provide monthly reports to demonstrate contract compliance against maintenance targets
Make strategic suggestions regarding modifications to documentation, product performance and failure analysis.
Responsible for ensuring the accuracy and completeness of all job orders and return authorizations
Monitor work procedures, work schedules, and expedites workflow.
Monitor service calls to observe employee’s demeanor, technical accuracy, and conformity to company policies
Final and in-progress job inspection and management
To instill and maintain high standards of installation service towards the objective of complete customer satisfaction
Ensure availability of work tools, machine, and other necessary equipment required for the performance of duties
Conduct periodic inspections to ensure the efficient performance of work equipment and systems
Prepare cost estimates required for operations, labor, and materials
Monitor and review employee work performance to identify areas of inefficiency
Mentor and motivate technical and service staff to deliver timely and high quality services to customers
Present reports of work operations to company management in order to provide information useful in taking key business decisions
Requirements
Bsc, B.Eng in Operations Management or equivalent combination of education and experience.
6 years related experience in Technical Service.
3 years of experience at the managerial level.
Ability to communicate effectively across all operational levels of the organization as well as with suppliers and customers, exercising appropriate tact and diplomacy to accomplish objectives.
Effective interpersonal skills, with the ability to present recommendations and ideas and to summarize issues.
Ability to build, coach and motivate a high performance technical service team, while holding the team accountable for results.
Ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
Strong interpersonal, communication and analytical skills.
Ability to work independently and have strong team building skills.
Self-Starter; Organized; Problem-Solving; Detail-Oriented; Administrative
Ability and willingness to travel extensively domestically and abroad
Applicants should send their Application letters and CV’s to: recruitment@questoilgroup.com
Apply via :
recruitment@questoilgroup.com
