In this role you will be;
Responsible to manage and support our Key Customers
Maintain regular communication with the customer and manage their expectations with regards to production reinstatement and root cause eradication.
Identify, execute and implement sales opportunities for Technical Service Products to meet service product sales/profitability targets and to drive customer profitability and performance.
Work closely with the Field Service Engineers and Technicians to ensure smooth service level delivery to customers
Proactively monitor customer’s operational performance and drive implementation of improvement activities.
Hold regular operational meetings with the customer to review performance based on KPIs and identify improvements/actions.
Proactively build relationship, communicate and update customers on issues and opportunities to sustain good working relationships.
Qualifications
Degree in Engineering, preferably electrical or mechanical or equivalent
At least 5-7 years of relevant experience in managing Technical Sales/ Technical Service
Proven track record in Technical Services / Managing Corporate Key Customers
Sound financial and operational experience to manage service contracts with strategic business acumen mindset
Proactive drive resolution of customers issues through effective communication with the regional customers
Excellent communication and interpersonal skills
Willing to travel and attend to customers enquiries or resolve operational issues.
This job is for you if you possess the following Competencies;
Production line functionality & Customer operation understanding
System Performance
Service Product Portfolio
Financial Business understanding
Contract Management, Pricing and commercial conditions
Fundamental Selling skills
Value based sales
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