Aug 6, 2018
Job ID: 2.2 Department: Network Services Division Function: Technical Support Reporting to: Technical Team Manager Travel Frequency: Seldom Purpose of the Job
Provide second-level off-site technical support for all Comercio Cloud Services: Cloud Computing, Public, Private, Hybrid Cloud, VMware, Huawei, HPE, Server, Voice, Data Connectivity, Internet Services etc
To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
Incident Management.
Prompt Response to inbound calls and emails.
Follow up on unresolved complaint/open tickets to closure.
Timely Escalation/feedback to relevant units.
Install and configure the computer applications
Monitor and maintain the computer networks
Maintain good and smooth communication with customers through different channels like web, email, and phone
Prioritizing and managing the workflow
Troubleshooting, diagnosing, and resolving the issue
Maintaining procedural documents and reports
Ability to learn and work on changing technologies
Respond to customer’s calls, emails and act accordingly regarding issues
Establish and maintain good working relationship with customers and other professionals
Preparing Technical Reports
Educational Qualifications & Functional Skills
A Bachelor’s Degree in Computer Science, Computer/Software/Electrical-Electronics Engineering, and IT Engineering is required to pursue a career as a Technical Support Engineer in Telecommunications or Technological industries, while others require an Engineering Degree in any discipline.
Strong communication skills both written and verbal to interact confidently with clients
Great analytical and problem-solving skills help in resolving the issue faster
Strong troubleshooting, diagnosing skills to resolve technical issues
Good knowledge of computer systems, mobiles, and other techs
Strong customer focus and technical knowledge of the company products or services.
Strong IP design skills, in-depth knowledge of IP Network.
Work Experience:
A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Other Requirements:
Customer Focus.
Tech savvy.
Action orientation.
Drive results.
Cultivate Innovation.
Ability to optimize work processes.
Resilience.
Self-Development.
VMware/Huawei/HPE/Microsoft Learning Education Requirements.
Bachelor’s Degree or equivalent from a recognized higher institution of learning.
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Apply via :
Applicants should send their CV’s to: jobs@comerciolimited.com.ng using the job title as subject of the mail
https://www.myjobmag.com/readjob/56968/jobs/latest-job-openings-at-comercio-limited