Major Deliverables
First line contact, providing technical assistance to all walk-in customer at Shops
Assist in after sales device setup, installation, and configuration processes for new subscribers 3] Create a positive customer experience
Assist / guide customers to handle different hardware and software application as required 5] Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices 6] Liaise with device & terminals unit, for all hardware errors & related replacement cases
Document help desk tickets/resolutions, and maintain defective device inventory list for shop 8] Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Function/Domain
Customer Service/Technical Support Group
Reporting to Direct – Supervisor Technical Support Group; Functional, HOD
Place of Posting: Nigeria
Qualifications
HND/Graduate/Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
Desired Experience:
1 to 3 years in similar profile.
Essential Attributes:
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
Desired Attributes:
Relevant Industry Experience, been on the front desk handling customers and team.
go to method of application ยป
Applicants should send their CV”s to: jobs@lorachegroup.com
Apply via :
jobs@lorachegroup.com
