Job description
Key Responsibilities
Build and maintain strong, long-lasting customer relationships
Develop and lead the execution of the Key Account Management strategy
Communicate the progress of monthly/quarterly initiatives to customers and internal stakeholders
Assist with high severity customer requests or issue escalations as needed
Conduct periodic customer satisfaction survey
Identify new and strategic opportunities that add value to the customer
Act as first point of contact for all enquiries regarding SERVE’s services and provide a first response to such enquiries ensuring, follow up to possible closure
Prepare and present periodic Customer Engagement Activity reports
Be responsible for training (as Trainer), coaching, mentoring and Human Capacity Development of team members
Personal Characteristics
Natural inclination to render high quality Customer Service
Inspires confidence and is able to be a trusted advisor to the customer
Enthusiastic and highly motivated, creative and energetic; brings new ideas to the team
Team player – able to work seemlessly in international environment
Goal getter – focused on objectives, but flexible to overcome setbacks and cope with conflicting priorities
Good communicator
Ethical and honest
Qualifications
Minimum of a Bachelor’s degree
MBA is an added advantage
Professional membership and certification in relevant and recognised institutions
5-7 years relevant or cognate experience
Experience selling IT is required with specific focus on software sales
Interested and suitably qualified candidates should click here to apply online.
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