Job Description
To carry out business development activities in relation to IBEDC corporate account – manage (identify new and sustain existing business relationship) IBEDC’s business relationship with industrial customers.
Responsibilities
Develops, builds and manages IBEDC’s corporate accounts (Maximum Demand – Industrial customers)
Identifies potential new clients within IBEDC’s area of operations
Coordinates all new connections (MD only) and meter installations (working with Technical Operations)
Manages customer relationships and identifies business growth opportunities (new and existing MD customers classes)
Devises relevant strategies to manage relationship with existing MD clients and identification of new MD
Manage service delivery processes for MD customers (Meter reading, Billing, Payments, Customer assistance, Service Irregularities etc.)
Ensures the implementation of IBEDC’s customer services policies with respect to MD customers
Attends to customer (MD) queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery.
Competence Requirements:
Understanding of the business of IBEDC and related businesses in the electricity sector
Knowledge of Utilities Industry
Strategic planning and Business Development (services and products)
Strong Customer Relation Management skill
Knowledge of Marketing & Customer Insights
Strong problem solving and analytical skills
Good interpersonal , negotiation and communications skills
Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation
Proficient in the use of Microsoft Office suite and relevant billing applications utilised by IBEDC
Qualifications and Requirements Educational Qualifications:
A good Bachelor’s Degree (in Engineering, Business disciplines or any related field)
A master’s degree in a Business related field is required
Required Experience:
10 – 15 years
Professional Qualification:
Membership of a professional body in the Management or Marketing field is required
To apply for these positions, visit IBEDC’s career page on WorkForce
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