Job Description
To increase customer satisfaction by providing efficient, prompt, trouble free and courteous communications support for hotel guests and hotel employees by operating the hotel communication system in line with the hotel’s corporate guidelines and service concepts.
Essential Duties & Responsibilities
Communicate clearly and courteously in English
Demonstrates fluency in the use of equipment
Stays current with developments by reviewing the communication log book each shift, updates log book for next shift
Increases hotel revenue by promoting food and beverage alternatives within the hotel
Transfer external and internal calls promptly to the correct extension
Respond to and direct guests regarding questions about the hotel, in-house facilities, local events and attractions
Is able to operate switchboard, telefax, keep equipment, printer, hotel alarm systems and other front office equipment
Qualification
Minimum of OND or it’s equivalent in Social Sciences or Humanities
Minimum of 2-3 years post qualification cognate experience
Age: 20 years and above.
Required Skills:
Presentation skill
Oral and Written communication
People skills
Analytical skills
Team/relationship building
Applicants should send their resumes to: folu.aboaba@workplacecentre.com using “Switchboard _Hotel” as subjec
Apply via :
folu.aboaba@workplacecentre.com
