Sep 4, 2018
Job Description/Responsibilities
Supports the day-to-day running of the first and second line support of solutions and applications
Talking staff/clients through series of actions, either face to face or over the telephone to help set up account or resolve issues
Escalating systems, applications and networks issues to appropriate department
Providing support, including procedural documentation and relevant reports
Supporting roll-out of new applications;
Setting up new users’ accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other professionals, Testing and evaluating new applications and technologies for proper support and maintenance;
Develops relationships with end users and clients to provide timely identification and understanding of user requirements and enhance systems issues and respond to them promptly
Makes sure all procedures for maintenance/change control of systems have been documented.
Develop sound working relationships with other teams within the department, sharing knowledge and experiences, providing presentations and assisting with all aspects of Customer Support and training.
Promote quality, integrity and security throughout the organization and present a positive image to clients
Demonstrate and encourage a strong Customer Focus to provide users with an understanding and helpful service.
The ability to communicate effectively with users, convey and influence new ideas and articulate user requirements.
Any other tasks as assigned by Supervisor or MD/CEO.
Requirement
Candidate should be able to speak.
go to method of application ยป
Apply via :
Applicants should send their Resumes to: info@accessng.com
https://www.myjobmag.com/readjob/58938/jobs/latest-jobs-at-access-solutions-limited