Job description
Field Service is one of six core processes of the Services business together with Sales & Marketing, Project & Contract Management, Technical Service, Parts and Customer Assistance.The purpose of the Field Service Process is to ensure that the customer’s investment is productive throughout the life cycle of its installation by providing added value through operational support, enhancements and services.This position is located in Lagos, Nigeria.Position description – Perform advanced troubleshooting on equipment families according to customer requirements as well as quality, health, safety and environmental and cost targets.- Have broad knowledge of Wärtsilä equipment families.- Proactively advice and promote available products and solutions to customers.Impact:- Tactical: Specify new products, processes, standards based on organization strategy or set short- to mid -term operational plans.Scope:- Term 2 +1 yearsResponsibilities – Perform Field Service activities according to the work plan.- Perform advanced troubleshooting on equipment families.- May act as system commissioning engineer and may lead the related commissioning activities.- May lead and manage assigned team and related activities during the work execution.- Interact with customers during the work execution (e.g. conducting introduction meeting).- Perform internal and external progress status of the assigned work.- Create the Service Work Reports.- Ensure that the work is executed according to Wärtsila Quality, Health, Safety and Environmental guidelines andcustomer site procedures.- Proactively advice and promote available products and solutions to customers.Requirements Qualification:- General Skills Communication skills- Cost awareness & effectiveness- Cultural knowledge- Negotiation skills- Teamwork skills- Wärtsilä quality, health, safety & environment skillsLanguage- EnglishProfessional Skills:- Prof/NEW Service Delivery Contractual skill- Customer understanding- Deliver Solution to Customer- processes & tools- Installation operation, maintenance & repairProduct knowledge:- System and solution knowledge- Technical communication- Technical problem solving skillProf/Project Management- Project ManagementDesired Behaviours:
Achieving results
Making change happen
Decisiveness and action orientation
Planning and target setting
Developing self and others
Communication
Situational and cultural sensitivity
Business and Customer focus Bachelor degree in Marine or mechanical engineering Minimum 1 year experience as propulsion superintendent or
5 years experience as propulsion Service engineer
Contact person to give further information Ndjeutcha AlbertCountry OpenNigeriaJob areaService Delivery
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