Responsibilities & Tasks
To secure delivery for the functions of onsite MSIP Operations Assurance within the Customer Hub structure as per Managed Services contract.
This role is a blend of Technical and Management responsibilities for the Customer Hub structure IN Managed Service contract. The role reports to Managed Service Operations Assurance Head for the group and accountable for end to end Operations activities, Performance Management and Customer interfacing for the Hub. It is an individual contributor role however will closely work with Global Service Center remote delivery center and holds the functional responsibility for delivery team.
Customer Hub Structure Level Interfacing with Customer Global Service Center and Internal Ericsson functions.
Operations – Responsible for the fulfillment of contractual commitments specific to the Hub.
Performance Reporting agreement and alignment on Performance reporting structure and mechanism with Customer Hub.
Governance – Weekly and Monthly Governance with Customer Hub Management for contract fulfillment review.
Weekly and Monthly Governance with Global Service Center for work Level agreement fulfillment review.
Customer Satisfaction Perception Management.
Drive Improvement projects.
Minimum Qualifications & Experience Requirements
Bachelor’s degree Engineering/Electronics
5-15 years of Service delivery experience in Operations & Maintenance, Optimization and Application configuration
Expert knowledge on Charging System Tariff configurations is mandatory
Expert knowledge of Intelligent Network (Charging System, EMA and EMM) Operations and Performance
Excellent command of English language, presentation and communication skills
Able to work and co-ordinate between teams, which are remotely located
Should be able to travel for meetings and discussions if required
Preferred Skills
Excellent Telecom market overview
Team Player
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