Your Mission
Ensures the operational efficiency and reliability of Side Lines by overseeing performance metrics and minimizing unplanned downtime.
Spearhead initiatives to ensure the upkeep of customer plants meets operational requirements, overseeing maintenance activities and optimizing plant performance to enhance reliability and efficiency.
Enrich customer satisfaction through the utilization of Side equipment, ensuring optimal performance and reliability to meet operational demands.
Facilitate the comprehension of Side technical documentation for internal and external stakeholders, ensuring clarity and accessibility while maintaining accuracy and adherence to technical standards.
Respond to technical inquiries and resolve issues efficiently to ensure optimal system functionality and user satisfaction. Provide troubleshooting assistance for hardware, software, and network-related problems, leveraging technical expertise and diagnostic tools. Collaborate with cross-functional teams to identify root causes and implement sustainable solutions. Maintain comprehensive documentation of issues, resolutions, and recurring patterns to enhance future support processes and minimize downtime. Prioritize and manage multiple support requests while adhering to service level agreements and escalation procedures.
As the primary point of contact, you will serve as the main resource for the customer maintenance team, addressing their inquiries and providing essential support to ensure seamless operations.
Conduct thorough root cause analyses to systematically eliminate recurring technical issues, ensuring long-term solutions are implemented.
Evaluating the operational efficiency and effectiveness of Side machinery is a key responsibility within this role.
Propel the adoption of the recommended maintenance plan among customers by fostering a shift in their mindset.
Your Profile
Education and languages: Applicants must hold a pertinent academic qualification and demonstrate proficiency in the required languages.
A minimum of a bachelor’s degree or its equivalent is required.
An advanced proficiency in English is essential for this role.
Proficient in the customer’s local language—Plus—is a key requirement for this role.
Candidates must possess a minimum of three years of professional experience in a relevant field, along with proficiency in industry-standard software and tools. Strong analytical and problem-solving abilities are essential, as are excellent communication and organizational skills. Familiarity with project management methodologies and the ability to work collaboratively in a team environment are also required. Additionally, prior experience in a leadership or supervisory role is highly desirable.
Candidates with prior experience in the beverage industry will be strongly preferred for PET Lines roles.
An automation background encompassing hands-on experience with Side or Drones PET production lines is required.
Proficient in engaging in strategic commercial negotiations and fostering productive business discussions with stakeholders. Skilled in navigating complex transactions while maintaining strong interpersonal relationships and aligning discussions with organizational objectives. Capable of articulating value propositions, addressing objections, and securing mutually beneficial agreements.
Proficiency in Side’s offerings and solutions would be considered advantageous.
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A minimum of five years of hands-on experience in roles such as Site Manager, Maintenance Manager, or Field Service Engineer (FSE) is required.
A strong background in Total Productive Maintenance (TPM), World Class Manufacturing (WCM), and continuous improvement methodologies is considered advantageous.
As a seasoned Maintenance Specialist, you will possess extensive knowledge and hands-on experience in maintaining and repairing various systems and equipment. This role demands a keen eye for detail, strong problem-solving abilities, and the capacity to perform effectively under pressure. You will be tasked with diagnosing issues, executing preventive maintenance, and ensuring all equipment operates at peak efficiency. Additionally, you will collaborate with cross-functional teams to address maintenance challenges and implement improvements where necessary.
Experts in performance management tools and familiar with CMMS systems will receive preference in consideration.
Qualifications
BA/BSc/HND
Experience Required
5 years
