Job description
Provides information technology support services in the delivery of IT Outsourcing business requirement.
Operational
Take a lead in provisioning first level technical support to end users for ITO organisation.
Manages fault resolutions and attend to requests from the call centre and other end-users.
Assist in the management of ITO assets life cycle.
Liaise with the Service Desk team to ensure trouble tickets and incidents are resolved efficiently and in a timely manner in line with agreed SLAs.
Research new technologies and approaches to meeting and exceeding customer needs and proffer recommendations to the Head, User Support.
Develop and maintain an effective database of historical information about users’ issues in generating pattern of Business activities for decision management.
Handles a technical lead role in major ITO projects as it relates to the End users
Liaise with relevant customer’s business units/ team/function in ensuring service expectations is being met.
Attend team/divisional/departmental meetings as required.
Provide guidance and manage the performance of subordinates (where applicable).
Prepare/compile agreed periodic activity and performance reports for the attention of the Head, User Support.
Perform any other duties as assigned by the Head, User Support.
Desired Skills and Experience
First degree or equivalent in a relevant discipline
Minimum of three (3) years relevant work experience
At least one year experience of supervising a number of support resources
Interested and suitably qualified candidates should click here to apply online.
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