Job Summary The Specialist will be responsible for all Pre-Sales Activities Related to Corporate Solutions Deployment. Specialist will also coordinate the process of managing Bids and Tenders from Large Corporates and Multinationals. Principal Functions
Provide all Pre-Sales input for all customer solution requests as follows:
Customer Site Data collected from onsite surveys,
Details of Customer Request from Customer Checklist
Manage Process of Bid/Tender Pack Preparation and Submission across all Work Streams as follows:
Preparation of High-Level Solution Design – Technical/Vendor.
Preparation of Bill of Quantities – Technical/Procurement/Vendor
Customer Pricing – Pricing Team
NDAs/Contracts – Legal
Cover Letters/Proposal – Enterprise Sales
Manage the process for defining Customers’ technical requirements, in conjunction with Customer, as well as Etisalat internal teams, and supporting vendors/service providers, as follows:
Responsible for internal facilitation of all customer post-deployment on-boarding requirements:
Post-Acceptance Signoff of Job Completion by Customer
Billing Integration – ensure every customer deployment is appropriately invoiced for non-recurring installation fees, as well as billed for recurring fees
Integration of Fixed Links into Etisalat Network Operations Centre for active monitoring.
Execution of Service Agreements and Service Schedules by Customer
Educational Requirements
Graduate degree in Engineering, Computer Science or any numerate discipline is preferred.
Experience, Skills & Competencies
3-5 years’ work experience in any of customer Service (front- or back-office), Pre-sales, account management, or sales support
Enterprise Telco Work Experience is mandatory.
Good knowledge of Telco infrastructure, services, systems and processes.
Exposure to business process design and management is an added advantage.
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