Job Description
Job Summary
Extract and analyze network statistics based on performance metrics and service level agreement (SLA) requirements.
Measure and prepare service performance reports for the attention of the Manager, Performance.
Analyze daily end-of-shift reports and tickets to generate performance reports and identify discrepancies.
Reconcile and correlate key performance metrics obtained from multiple data sources.
Apply appropriate disposition and/ or action to resolve discrepancies.
Collaborate with team, customers and third parties to resolve exceptions.
Continuously research more effective ways to carry out network monitoring and SLA reconciliation.
Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.
Prepare and submit reports to the Manager, Performance on all matters relating to job area.
Provide support in managing relationships with partners/ vendors.
Perform other tasks and duties as assigned by the Manager, Performance.
Qualifications
Bachelor’s degree in Electrical/ Electronic Engineering, Telecommunications Engineering, Computer Science, or related discipline.
Relevant professional certifications, e.g. CCNA or CCNP, will be an asset.
+5-6 years’ relevant work experience in the telecoms industry.
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