Job Description
Become and remain knowledgeable about Leading social media products and community standards
Responsible for daily updates on our social sites
Assist our online community and help resolve inquiries empathetically, accurately and on time
Make well balanced decisions and personally driven to be an effective advocate for our online community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Leading social media objectives
Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce social media terms of use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy
Requirements
Good appreciation of the application of social media and digital channels in marketing.
Passionate and enthusiastic about social media and its use.
Strong communication skills, verbal and written, with the ability to create high quality reports.
Must be able to use Facebook, Twitter, LinkedIn, Instagram, Youtube and other leading social sites.
Knowledge of Agorapulse, Canva and Sociocaster is a plus.
Education: Bachelors degree in any discipline with a minimum 2-2.
Fluent in Written and Spoken English
Excellent communication Skills
Excellent Computer knowledge.
Applicants should send their CV’s to: patience.azeez@giantbeverages.com
Apply via :
patience.azeez@giantbeverages.com
