Shop Floor Manager

Job Description
Key Responsibilities:
Define and communicate customer sales standards.
Oversee the achievement and maintenance of agreed customer service levels and standards.
Direct the daily operations of the customer sales team.
Plan, prioritize and distribute work tasks to ensure proper functioning of the team.
Ensure the necessary resources and tools are available for quality customer sales/service delivery.
Listening to customer requirements and presenting appropriately to make a sale.
Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
Monitor accuracy of reporting and data base information.
Identify and implement strategies to improve quality of sales, service, productivity and profitability.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Conduct regular general store housekeeping to ensure store is clean and tidy.
Prepares product or service reports by collecting and analyzing customer information.
Liase with company management to support and implement growth strategies.
Co-ordinate and manage customer service projects and initiatives.
Assign service orders to technicians and ensure a first in/first out workflow.
Ensure all orders are properly documented and released for pick-up.
Responsible for preparation of work schedules.
Evaluate and manage performance of staff.
Identify and address staff training and coaching needs.

Desired Qualities
Knowledge/Skills/Ability:
Deep knowledge of OEM products.
Interpersonal skills with people at all levels.
Ability to ensure that the highest standard of quality in customer service is achieved.
Customer service focus.
Supervisory skills.
Problem analysis & solving.
Decision making skills.
Planning and organizing capability.
Stress tolerance.
Problem solving and trouble shooting skills.CCommunication and
Education and Experience:
A relevant Bachelor’s degree (Professional Qualification will be an added advantage)
3-4 years customer sales experience in a reputable organization.
In-depth knowledge of customer sales/service principles and practices.
Proficiency in MS Office applications.
Other Attributes:
The candidate must be a MALE, good looking, approchable. Vacancies exist in Lagos, Warri and Owerri