Job Description
The main role of the Service Manager is to manage and develop the generator servicing business of Rapid FM, controlling day-to-day maintenance activities and also to coordinates activities of technicians to insure that all upkeep, inventory and repair of generators are completed in an efficient manner.
Basic Tasks
Manage, lead and direct the operations in service department.
Promote the concept of “total quality” customer service
Manage the service team – Hire, dismiss, and review all service technicians, subject to Head of Operations’ approval
Handle all aspects of field service sales, including preparation and delivery of quotes to customers, and follow-up to answer customers’ questions
Maintain communication with customers to promote customer relations and loyalty
Schedule and allocate daily PPM and reactive maintenance tasks to technicians as required
Oversee and schedule training for all service department personnel.
Ensure and provide clean work environment for technicians.
Complete all projects on time and within the budgetary limits.
Implement all safety guidelines and procedures.
Responsible for all response to service requests
Specifications
Must have an internal drive for customer service and provide an elevated level of service for internal and external customers.
Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others.
Must have at least 2 years work experience as a Service Manager
Must have HND /B.Eng in Mechanical or Electrical Engineering
Must have wide knowledge and skills in generator Maintenance
Five years experience in diesel engines, electrical mechanics, and power generation equipment.
Must possess leadership qualities, integrity, and a sales orientation. Also must be a motivator, diplomat, and express good judgment in dealing with others.
Willingness and confidence to be active in increasing customer contacts.
Must possess superior interpersonal and customer relation skills.
Must have knowledge and ability to operate computer in service functions.
Ability to travel to customer’s offices and facilities.
Exceptional written and verbal communication skills.
go to method of application »
Interested and qualified candidates should send their CV’s to: recruitment@rapidfacilitiesgroup.com and the subject should be “Service Manager.”
Apply via :
recruitment@rapidfacilitiesgroup.com
