Nov 2, 2018
Job Responsibilities
Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
Assists with or performs administrative tasks
Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
Resolves service desk problems and improves current service desk methods to increase productivity and customer service
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work
Provides coaching and feedback to individual Service Technicians and/or Service Team
Manages service logistics including the use of materials, equipment, and employees ensuring safety, quality, and efficient operations
Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Ensures adequate levels of parts and supplies are on hand for emergency applications.
Reviews all service work performed to confirm proper distribution of invoicing for parts and service reimbursement. Reviews all warranty claims and follows up with warranty manager or other staff to reconcile discrepancies.
Skills and Qualifications
Degree in Business or Administration or related field.
Previous work Experience as a service manager
Comprehensive Industry Knowledge
Management Experience
Strong Customer-Facing Skills
Strong Written and Verbal Communication, Self-Motivated
Creative Problem-Solving
Apply via :
https://www.myjobmag.com/job/107078/service-manager-fadac-resources