Job description
the driving force, coordinator and interface, internal and external, for service delivery matters
preparation of quotations and proposals for the ICT items and services as per applicable call-off or other contracts, or as a response to inquiries
timely delivery of quotations/proposals, items and services as per applicable price lists and schedules, and through coordination and follow-up with other departments
prompt delivery of items to the customer once applicable PO, order confirmation or HOD confirmation has been received
Follow-up with logistics, procurement, customers support and other parties involved to ensure error free delivery consistency, including improving methods and processes
liaise with other departments and at times external as necessary to ensure delivery of the services / products on time
escalation of delays to superior(s) and client in order to manage expectations and to prevent management escalations and complaints
execution, implementation, follow-up and development of efficient and effective administration and reporting for service delivery transactions
collection of delivery and acceptance documentation of items to user / client and initiate invoicing request to finance department including the necessary back-up documents
deliver and contribute to monthly KPI and finance / admin reporting and analysis as applicable
Any any other tasks assigned by Head of Department
To apply for the position you must attached a Covering Letter and CV to your application, any applications without a CV attached will not be considered. Due to the high number of applicants only those successful in being shortlisted will be contacted.
Desired Skills and Experience
Project Management
Excellent written and verbal communication skills
Excellent customer service skills
Ability to work under pressure and meet tight deadlines
MS office applications to an intermediate level
Interested and suitably qualified candidates should visit PRODECO’s Career Page on LinkedIn
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