Req ID: 139852
Job SummarySDM shall take ownership of the customer relationship responsible for ensuring the correct and proper delivery of Customer Support services as specified in the contracted support agreements with Ericsson’s customers Agreement (SLA) fulfilment and customer satisfaction.SDM will task manage the Customer Network Support (CNS) Engineers team and work closely with the Competence Centre’s, Global Support and Product Line Maintenance in this function.Responsibilities & Tasks
Secure customer contract fulfillment
Develop and maintain relationships
Distribute info to internal stakeholders and escalate Delivery Issues
Be up to date with financial data
Identify new business opportunities
Position QualificationsCore Competences:
Market insight and Administrative Skills
Planning and Organizing Skills
Presentation and Communication skill
Financial understanding
Negotiation and argumentation skills
Ericsson Model for Project Management
Software Support and Hardware Support
Change management and Language Skills
Delivering Results & Meeting Customer Expectations
Entrepreneurial & Commercial Thinking
Leading & Supervising
Deciding & Initiating Action
Coping with Pressures & Setbacks
Relating & Networking
Preferred Qualifications & Experience Requirements:
Very good leadership and management Skills
Excellent interpersonal Skills and Strong customer orientation.
Self-motivated and works well under pressure
Very good ability to adapt to change
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
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