Not specified
Job Description
Manage service activation ensuring a completion within the contractual timeline ensuring the best possible customer experience throughout
Managed approved customer trials & demonstrations ensuring success criteria achieved
Co-ordinate & report on against a onsolidated plan for all sales to activation deliveries within the region
Take ownership and responsibility for delivering improvements on behalf of our customers;
Measure the impact of the changes that you are making to make sure that our customers realise the benefit of the service improvements;
Work with various functional groups including Marketing, Operations, Sales, Customer Support, Presales/Product
Implement strategies for improvements to service delivery and profitability
Coordinate training activities with support, marketing and sales teams and make sure the new customer has all processes and tools available they need to use the services
Ensure all customer deliveries are achieved within the agreed scope, time, cost and quality
Act as escalation point on all service-enablement projects
Closely coordinate with internal teams on billing, ordering during the activation phase;
Ensure all service issues during the activation phase are promptly escalated and responded to, keep the customer informed at all times
Deliver Monthly reporting and KPIs
Coordinate all resources to deliver compliant products and services
Management and co-ordination of local subcontractors from contract to delivery.
Manage quality in compliance with contractual SLAs and requirements
Support presales opportunities such as exhibitions and conferences
Support ISO compliance (9001 and 27001)
Apply via :
https://www.myjobmag.com/job/103733/service-delivery-manager-the-curve-group