Job Purpose
The Vendor Manager – PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments. This management position overseas the vendor technical interventions, SLA administration, O&M process compliance and contract delivery. In addition, the role provides strategic support to the Senior Manager, Network Assurance on all regulatory and customer SLA matters
Key Roles & Responsibilities:
Manage all Planned Preventive Maintenance end to end.
Develop and continuously deliver vendor governance and SLA administration strategies.
Drive daily O&M process compliance.
Identify gaps and implement all SLA penalties.
Actively drive performance by tracking performance loopholes and closing gaps
Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
Provide end to end customer support on post integration/RFI issues.
Network tools and database management for vendors.
Oversee the administration and requisition of spare parts for Inhouse Portfolio
Oversee all O&M activities for Inhouse Portfolio and others.
Build and maintain strong relationships with vendors to facilitate smooth operations.
Collaborate with internal and external stakeholders on all O&M related matters.
Perform other tasks and duties as assigned by the Line Manager.
Job-Specific Competencies
Strong technical field operations experience in a Telecoms company
Stakeholder Management
Project Management
SLA Fulfilment
Strong Communication Skills
Use of MS Office Tools
Network Tools Administration/Management
Data Analysis
SLA Administration
Problem Solving
Organizational Competencies
Relationship Building
Strategic Thinking
Financial Acumen
Risk Management
Attention to Detail
Leadership and Influence
Qualifications
Experience and Qualifications required
Bachelor’s degree in Telecommunications Engineering or any related discipline.
5-8 years related experience in telecoms Field Operation and stakeholder management.
Apply via :
jobs.smartrecruiters.com